IT - SD Support Specialist

Zeal Group; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative FinTech organization is seeking a skilled IT Support Specialist to join their dynamic team. This role involves ensuring ISO compliance, providing remote IT support across Asia, and managing the IT infrastructure at the Jakarta office. The ideal candidate will have a strong background in desktop operating systems, server management, and excellent problem-solving skills. Join a company that values growth, collaboration, and cutting-edge technology, and make a significant impact in a supportive and forward-thinking environment.

Qualifications

• 3+ years as an IT support specialist with strong troubleshooting skills.
• Proficient in managing desktop OS and network infrastructure.

Responsibilities

• Ensure ISO compliance and provide remote IT support services.
• Manage endpoint devices and IT infrastructure at the Indonesia office.

Skills

IT Support

Problem Solving

Documentation Skills

Microsoft AD

Azure AD

Office 365

Communication Skills

Education

Bachelor's Degree in IT or related field

Tools

Windows

MacOS

MT4

MT5

Bash

PowerShell

Job description

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South America, Middle East, and South Africa, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people-focused company passionate about growth, innovative technology, and collaboration.

Job Responsibilities

1. Ensure ISO compliance and pass audits within the first few months of hire.
2. Provide remote IT support services to stakeholders in the Asia region (Vietnam, Thailand, Taiwan, Malaysia, etc.).
3. Manage endpoint devices and IT infrastructure at the Indonesia office.
4. Monitor support queues and route tickets accordingly.
5. Assist users with software, hardware, and other IT support needs; troubleshoot issues as required.
6. Maintain and support server and network equipment within the office.
7. Manage licenses, inventory, and devices.
8. Handle incident and problem management processes.
9. Collaborate with cross-functional teams to improve system health, quality, and stability.
10. Coordinate with external vendors and suppliers to ensure operational excellence.
11. Conduct root-cause analysis and develop or improve IT policies to enhance service and security.
12. Create and maintain documentation, including troubleshooting manuals and escalation procedures.
13. Support the integration of new systems and procedures.

Minimum Requirements

• At least 3 years of experience as an IT support specialist.
• Strong knowledge of desktop operating systems, server, and network infrastructure (Windows and MacOS).
• Ability to evaluate and resolve complex problems.
• Excellent documentation skills.
• Proficiency with Microsoft AD, Azure AD, and Office 365.
• Experience with MT4 or MT5 trading platforms is a plus.
• Knowledge of scripting languages such as Bash, PowerShell is beneficial.
• Strong communication skills in written and verbal English and Indonesian.