IT QA Team Leader – Global Project

PT WISEWIRES SOFTWARE INDONESIA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 668.784.000 - 1.003.177.000; Full time

Job summary

A leading software testing firm is seeking a QA Team Leader in Surabaya, Indonesia. This role involves managing the QA team, ensuring product quality, and communicating effectively with stakeholders. The ideal candidate has proven experience in Quality Assurance, both manual and automation testing, and has leadership skills in an enterprise environment. Proficiency in English and Bahasa Indonesia is essential. Join a dynamic team fostering continuous quality improvement.

Qualifications

• Proven experience in Quality Assurance, including both manual and automation testing.
• Prior experience leading a QA team in an enterprise environment.
• Strong communication skills in both English and Bahasa Indonesia.

Responsibilities

• Lead the Quality Assurance team to ensure product quality meets Global’s standards.
• Prepare and submit daily reports on project status to stakeholders.
• Manage critical defects (P0 issues) for immediate resolution.

Skills

Manual and automation testing

Leadership in QA team

Project management tools

Strong communication skills

Problem-solving mindset

Tools

Jira

Confluence

Job description

Overview

As a QA Team Leader, you will be responsible for leading the Quality Assurance team to ensure product and service quality meets Global’s standards. This role involves cross-functional coordination, task and priority management, team development, and active communication with both internal and external stakeholders.

Key Responsibilities

Stakeholder Communication & Reporting

• Prepare and submit daily reports on Confluence to update stakeholders on project status.
• Maintain regular communication with the Release Manager regarding release status, risks, and blockers.
• Provide clear reports and updates to Global stakeholders in line with corporate standards.
• Manage and prioritize P0 issues (critical defects) to ensure immediate resolution.
• Coordinate with cross-functional teams to ensure root cause analysis and fixes are delivered promptly.

Test Management & Automation

• Create and assign test cases to QA team members.
• Review and upload test cases to Jira to maintain testing standards.
• Drive and oversee test automation initiatives to improve testing efficiency.

Team Leadership & Task Management

• Manage team workload by assigning tasks to members according to capacity and priorities.
• Lead daily stand-ups and internal daily check-ups with the QA team.
• Provide coaching, mentoring, and support to team members for both technical and non-technical challenges.
• Conduct weekly coordination meetings with other team leaders to align cross-team objectives.
• Ensure the QA team operates effectively and efficiently in compliance with Global standards.
• Maintain open, collaborative, and solution-oriented communication between QA, Release Management, and Development teams.
• Actively contribute to continuous quality improvements at both the team and process levels.

Required Skills & Qualifications

• Proven experience in Quality Assurance, including both manual and automation testing.
• Prior experience leading a QA team in an enterprise environment.
• Proficiency with project management tools such as Jira and technical documentation tools such as Confluence.
• Strong communication skills in both English and Bahasa Indonesia.
• Problem-solving mindset with the ability to handle critical (P0) situations under pressure.

WISEWIRES Software

WISEWIRES was founded in 2003 to help businesses create more value through high-quality software testing and QA services. With a strong focus on trust and long-term partnerships, we have built deep expertise across industries and technologies, developing proven processes that reduce costs and improve software quality.

Today, WISEWIRES operates in 6 countries—USA, South Korea, Vietnam, Singapore, China, and Japan—providing cost-effective testing solutions worldwide. With over 600 skilled QA professionals and certified experts, we deliver reliable, innovative, and dynamic teams that help clients continuously improve their software quality.