IT Ops Support Engineer

STOCKBIT.COM; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A financial technology startup in Jakarta Utara is seeking a Support Engineer to provide technical support for stock brokerage daily operations. Responsibilities include monitoring trading systems, troubleshooting issues, and ensuring data accuracy. Ideal candidates will have at least 3 years in IT Operations, strong communication skills, and knowledge of financial markets. The company offers health insurance and self-development opportunities.

Benefits

Health insurance benefits

Self-development activities

Supportive teammates

Qualifications

• Has experience in IT Operation for at least 3 years.
• Able to communicate clearly and well-structured.
• Understand how to make a clear Standard of Procedure (SOP).
• Availability to work in Shift working arrangement.
• Excellent understanding of basic networking principles.
• Proficient in handling popular RDBMS databases.
• Experienced in working with Windows Servers.
• Knowledge or previous experience in Financial Market is a big plus.

Responsibilities

• Run daily procedures to ensure customer and transaction data accuracy.
• Monitor and respond to issues related to core trading system.
• Assist back office/operation team in troubleshooting and reports.
• Perform system maintenance and assist during maintenance periods.
• Liaise with vendors to resolve issues.

Skills

IT Operation experience

Clear communication

Standard Operating Procedure (SOP) creation

Shift work availability

Basic networking principles

RDBMS databases (MySQL/SQL Server/PostgreSQL)

Windows Servers

Financial Market knowledge

Job description

The Support Engineer role will involve providing technical support for our stock brokerage daily operations. This will include a proactive approach to identify and resolve issues before they affect our production environment. In addition, this role will also be involved in troubleshooting and rectifying issues during market trading hours. You will be working closely together with our operational and engineering division and be an integral part of our fast growing stock brokerage team.

• Run daily procedures to ensure the customer and transaction data are accurate and ready for daily trading activity.
• Run daily procedures to ensure the system is up and running, ready for the daily trading activities.
• Monitor and respond to issues related to our core trading system especially during trading hours
• Assist back office / operation team in troubleshooting and reports
• Perform system maintenance and assist the engineering team during maintenance periods.
• Liaise with vendors to resolve issues and other enquiries.

Requirements

• Has experience in IT Operation for at least 3 years.
• Able to communicate clearly and well-structured.
• Understand how to make a clear Standard of Procedure (SOP).
• Availability to work in Shift working arrangement
• Excellent understanding of basic networking principles.
• Proficient in handling popular RDBMS databases such as MySQL/SQL Server/PostgreSQL.
• Experienced in working with Windows Servers
• Knowledge and/or previous experience in Financial Market or stock brokerage company is a big plus

We are a startup company with a mission to increase financial literacy in all circles of society through the most optimal investment technology. Our platform is easy to use for both beginners and advanced users as we will help you to invest smartly.

If you have the same mission to #TumbuhBersama with us, we want to know you better!

We offer supportive teammates, health insurance benefits, self development activities that support careers, and the opportunity to broaden your knowledge in financial investment.