IT Operations Assistant Manager

AXA; Daerah Khusus Ibukota Jakarta; On-site; USD 60.000 - 100.000; Full time

Job summary

An established industry player is seeking a seasoned IT Operations Manager to align technology vision with business strategy. This role involves developing strategic roadmaps for various IT components, ensuring operational integrity, and maintaining compliance with regulations. The ideal candidate will possess strong leadership and analytical skills, with a proven track record of managing technology-related issues. Join a forward-thinking company where your expertise will drive continuous improvement and operational excellence. If you are a strategic thinker with a passion for technology, this opportunity is perfect for you.

Qualifications

• 6+ years of hands-on technical knowledge and managerial experience.
• Knowledgeable in IT governance and standard practices.

Responsibilities

• Align technology vision with business strategy and integrate company processes.
• Manage and maintain operational integrity of technologies and services.

Skills

COBIT

ITIL

Data Center Standards

Information Systems Security

Project Management

Network and Infrastructure

Communication Skills

Analytical Skills

Leadership

Teamwork

Education

Graduate degree in Information Technology

Job description

Job Responsibilities

1. Align technology vision with business strategy by integrating company processes with the appropriate technologies.
2. Develop strategic roadmaps for Data Centers, Applications, Servers, Storage, and monitoring tools aligning with the IT roadmap.
3. Ensure all IT equipment and services are operational and meet the agreed Service Level Agreements.
4. Manage and maintain the operational integrity of provided technologies and services. Oversee existing enterprise infrastructure and provide leadership in all technology-related issues through managing the Technical Customer Support function.
5. Maintain IT compliance with all applicable regulations and oversee internal and external audit processes.
6. Operations managers should have both an internal focus to support IT and an external focus, viewing business users as their direct customers.
7. Define and generate KPIs to measure quality and drive continuous improvement.

Minimum Qualifications

• A graduate degree in Information Technology or equivalent work experience with a minimum of 6 years of hands-on technical knowledge and managerial experience.
• Knowledgeable and experienced (certifications are a plus) in COBIT, ITIL, Data Center Standards, Information Systems Security, Project Management, Network, and Infrastructure.
• Experience with audit processes.
• Good communication and interpersonal skills to work effectively across different departments within the organization.
• Excellent team player with analytical, strategic thinking, and modeling skills.
• Strong leadership, teamwork, and flexibility are highly valued.
• Fluent in both oral and written English.
• Knowledgeable about IT governance and standard practices.