IT Operation System Support (OSS)

PT Kamoro Maxima Integra; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT consulting company in Jakarta is seeking an IT OSS to provide first-line support for operational systems and IT infrastructure. This role involves diagnosing issues, system maintenance, and managing IT assets in diverse environments, including underground operations. Candidates should possess a bachelor's degree in relevant fields and have at least 2 years of experience in IT support. An attractive salary and supportive work environment await for motivated individuals ready to embrace challenges.

Benefits

Attractive salary

Outstanding benefits

International project exposure

Supportive and encouraging work environment

Qualifications

• Minimum of 2 years of experience in IT support or operations systems support.
• Experience in creating technical documentation such as user guides.
• Willingness to work in diverse and challenging environments.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Assist dispatchers and operators with IT issues in control rooms.
• Monitor and optimize system performance and apply updates.

Skills

Strong troubleshooting skills

Problem-solving skills

Expertise in diagnosing hardware issues

Proficiency in IT infrastructure

Experience with IT asset management

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Telecommunications

Bachelor's degree in Information Technology

Job description

The IT OSS will provide first-line support for operational systems and IT infrastructure, focusing on issue mitigation and failure prevention, especially in underground environments. The key responsibilities are but not limited to:

Issue Resolution & Documentation: Diagnose and resolve hardware, software, and network issues, documenting solutions for team knowledge sharing.

Control Room & First Layer Support: Assist dispatchers and operators with IT issues in control room and mining areas; escalate as necessary.

Ticket Management: Track, resolve, and escalate tickets efficiently.

System Maintenance: Monitor and optimize system performance, apply updates, and perform routine checks.

Asset Management: Maintain inventory, manage lifecycle, and ensure compliance with MIS policies.

Requirements:

Must be willing to work in Jobsite (Papua) with Roster system (6 weeks onsite, 2 weeks offsite).

Minimum Bachelor's degree in Electrical Engineering, Telecommunications, Information Technology or relevant majors with minimum GPA 3.00

Minimum 2 years of experience in IT support, operations systems support, or related roles.

Experience with IT asset management and control room operations.

Strong troubleshooting and problem-solving skills, with expertise in diagnosing and resolving hardware, software, and network issues.

Proficient in IT infrastructure, including applications and IT desk support. Experience in servers, networks, radio systems will be a plus.

Proficiency in system monitoring, performing routine checks, applying approved software patches, and optimizing system performance.

Experience in creating technical documentation, such as user guides, FAQs, and troubleshooting guides.

Familiarity with asset lifecycle management, including procurement, inventory control, reporting, and maintenance.

Willingness to work in diverse and potentially challenging environments, including underground operations and field sites.

Flexibility to be on-call for urgent issues as needed.

We offer veryattractive salaryandoutstanding benefits.

Most of our clients are multinational company which you will be exposed to a large IT environment andvaluable experienceininternational scale projects.

You willalways learn new thingsas our projects always adopt latest technology and best practice available in the market.

Last but not least, we offer a supportive and encouraging environment that puts the emphasis on teamwork. Here,your soft skill(professional relationships, character, attitude)will growas fast as your technical skill.

Which of the following types of qualifications do you have?

What's your expected monthly basic salary?

Are you available to travel for this role when required?

How would you rate your English language skills?

How many years' experience do you have as an Operations Support Systems Engineer?

Computer Software & Networking 51-100 employees

Founded in September 2003, Kamoro Maxima Integra is an IT consulting company based in Jakarta, Indonesia. Our objective is to be the provider of choice of integrated custom application development using latest technology available in the market.

Kamoro Maxima Integra has completed many projects which enable an integrated enterprise by providing the capability to merge and extend the diverse information assets of large enterprises. This integration leads to enhanced operational, marketing, and customer service efficiencies.

Founded in September 2003, Kamoro Maxima Integra is an IT consulting company based in Jakarta, Indonesia. Our objective is to be the provider of choice of integrated custom application development using latest technology available in the market.

Kamoro Maxima Integra has completed many projects which enable an integrated enterprise by providing the capability to merge and extend the diverse information assets of large enterprises. This integration leads to enhanced operational, marketing, and customer service efficiencies.