IT Operation Analyst

Manulife Financial; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading international financial service provider is seeking an IT support professional. This role involves ensuring optimal system functionality and supporting production environments. The candidate will have a bachelor's degree in IT or related fields and must possess 1-3 years of relevant experience. Candidates should be familiar with Linux/Unix, Windows, and possess basic scripting skills. A hybrid working model is available.

Benefits

Flexible work environment

Opportunities for career growth

Supportive team culture

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years in IT support or production support roles.
• Knowledge of ITIL processes required.

Skills

Proficiency in Linux/Unix

Proficiency in Windows

Monitoring tools

Basic scripting (Java, PLSQL, JavaScript)

Familiarity with Oracle

Understanding of ITIL processes

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

Jira

ServiceNow

Apache Tomcat

Job description

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 1–3 years in IT support or production support roles.
• Technical Skills:
  • Proficiency in Linux/Unix and Windows environments.
  • Experience with monitoring tools (e.g., New Relic).
  • Basic scripting knowledge (e.g., Java, PLSQL, JavaScript, Jasper Report).
  • Familiarity with databases (e.g., Oracle).
  • Understanding of ITIL processes and incident management tools (e.g., Jira, ServiceNow).
  • Familiarity with Webserver (e.g., Apache Tomcat).

Work Conditions:

• May require shift work or on-call availability.
• Hybrid or on-site work depending on company policy.
• Fast-paced environment with critical uptime requirements.

When you join our team:

• We’ll empower you to learn and grow your career.
• We’ll recognize and support you in a flexible environment that values well-being and inclusion.
• As part of our global team, we’ll support you in shaping the future you envision.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元，致力於吸引、培養及挽留多元的員工，營造包容的工作環境，接納文化和個體差異。我們維持公平的招聘、晉升及薪酬制度，管理的所有實踐及項目不會因種族、血統、原籍、膚色、族裔、國籍、宗教或信仰、性別（包括懷孕及相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或其他法律保護因素而歧視。

我們的使命是消除障礙，提供平等就業機會。人力資源部會為申請人提供合理協助，所分享的資訊將依法律及公司政策妥善處理。如需協助，請聯絡 [e-mail]。

Working Arrangement:

混合式工作安排