IT Manager

PT Accor Advantageplus; Tangerang; On-site; USD 30.000 - 45.000; Full time

Job summary

A leading hotel in Alam Sutera is seeking an IT Manager to oversee technology systems management and support across hotel operations. The role requires a Bachelor's degree in Information Technology or related fields, combined with significant experience in IT within hospitality. Responsibilities include managing IT infrastructure, providing technical support, ensuring cybersecurity, and leading technology projects while collaborating with various departments.

Qualifications

• Minimum 3-5 years of experience in IT support or management.
• Strong knowledge of hotel systems (e.g., Opera, Fidelio, MICROS).
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Oversee daily operation of all IT systems and ensure system backups.
• Provide technical support to hotel staff and maintain IT hardware.
• Implement cybersecurity measures and lead IT projects.

Skills

Problem-solving

Customer service orientation

Communication

Interpersonal skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

PMS (Property Management System)

POS (Point of Sale)

CRM

CCTV

Wi-Fi technology

Job description

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Job Description

The IT Manager is responsible for the management, implementation, and usability of technology systems in the hotel. This role ensures that the IT infrastructure supports all hotel operations, including front office, housekeeping, accounting, food and beverage systems, reservations, and guest internet services. The IT Manager works closely with other department heads to meet their technology needs and resolve technical issues promptly.

Key Responsibilities:

Systems Management:

Oversee daily operation of all IT systems, including servers, networks, PMS (Property Management System), POS (Point of Sale), CRM, telephone systems, CCTV, and Wi-Fi.

Ensure system backups are performed regularly, and data integrity is maintained.

Support and Maintenance:

Provide technical support to hotel staff and ensure prompt resolution of IT issues.

Maintain IT hardware, including desktops, laptops, printers, routers, switches, and other peripheral devices.

Security and Compliance:

Implement cybersecurity measures to protect hotel systems and guest information.

Ensure compliance with data protection and privacy regulations.

Project Management:

Lead IT projects such as system upgrades, software implementations, or infrastructure improvements.

Coordinate with external vendors and service providers for support and procurement.

Budgeting and Procurement:

Plan and manage the IT budget.

Evaluate and recommend hardware/software for purchase in alignment with hotel's needs.

Training and Development:

Train staff on IT procedures, software use, and best practices.

Stay updated with current technology trends and recommend innovations.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.

Minimum 3-5 years of experience in IT support or management, preferably in the hospitality industry.

Strong knowledge of hotel systems (e.g., Opera, Fidelio, MICROS, etc.) is an advantage.

Excellent problem-solving skills and customer service orientation.

Ability to manage multiple tasks and work under pressure.

Strong communication and interpersonal skills.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

Alamat email kamu