IT Manager

PT Resor Pantai Belitung; Kepulauan Bangka Belitung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A luxury hotel chain is seeking an experienced IT Manager for its new property in Belitung, Indonesia. The role involves managing and maintaining hotel technology systems, ensuring seamless operations, and supporting the pre-opening phase. Ideal candidates should have relevant IT experience in hospitality, strong problem-solving skills, and the ability to communicate effectively in English and Bahasa Indonesia.

Benefits

Great development opportunities locally and internationally

Very competitive employee benefits

Strong learning & development structure

Opportunity to join the first The Serai Hotel & Resort opening team

Qualifications

• 3-5 years of IT experience in hospitality required.
• Pre opening and opening experience is highly regarded.
• Strong spoken and written communication in English and/or Bahasa Indonesia.

Responsibilities

• Maintain and support all hotel IT systems including PMS, POS, and guest internet access.
• Monitor network infrastructure performance and ensure high availability.
• Lead the installation and upgrade of systems or hardware.

Skills

Troubleshooting

Interpersonal Skills

Project Management

Network Infrastructure

Education

Bachelor’s degree in Information Technology

Job description

GHM operates some of the world’s most luxurious and distinguished hotels under the award-winning The Chedi brand – from the snow-capped mountains of Andermatt in Switzerland to the rich history of Sharjah in the United Arab Emirates, the spectacular views of the Gulf of Oman in Muscat and the pristine waters of Luštica Bay in Montenegro.

In 2026, the first The Serai Hotel & Resorts, the new luxury lifestyle brand of GHM, will be opening on the island of Belitung in Indonesia.

Job Description

We are seeking an experienced and dynamic IT Manager to join our pre opening and opening team.

Responsible for the management, implementation, and maintenance of all hotel technology systems and infrastructure. The IT Manager ensures that all systems run efficiently, securely, and support hotel operations without interruption.

Key Responsibilities:

Maintain and support all hotel IT systems including PMS (e.g., Opera, Protel), POS, back-office systems, guest internet access, VoIP, and email.

Monitor network infrastructure performance and ensure high availability.

Manage server environment, storage, backups, and disaster recovery systems.

Act as the first point of contact for IT-related issues and ensure timely resolution.

Escalate critical issues to vendors or corporate IT support when needed.

Ensure all systems comply with corporate policies, local regulations, and data privacy laws (e.g., PDPA or GDPR).

Implement cybersecurity best practices, including firewalls, antivirus, software updates, and data encryption.

Conduct regular audits of system access and usage.

Lead the installation and upgrade of systems or hardware.

Coordinate with vendors and contractors for new technology initiatives.

Support renovation or pre-opening tech setup if applicable.

Prepare the IT budget and monitor expenditures.

Evaluate and recommend hardware/software purchases.

Maintain an accurate inventory of IT assets.

Train hotel staff on the proper use of IT systems and software.

Maintain up-to-date IT documentation, SOPs, network diagrams, and manuals.

Qualifications Required:

Pre Opening and opening experience is highly regarded .

Bachelor’s degree in Information Technology, Computer Science, or related field.

Minimum 3–5 years of IT experience in a hospitality environment.

Strong understanding of hotel systems (PMS, POS, accounting systems, booking engines, etc.).

Familiarity with network infrastructure, firewalls, switches, wireless APs, and Microsoft environments.

Excellent troubleshooting, interpersonal, and project management skills.

Strong spoken and written communication in [English and/or Bahasa Indonesia].

Other Benefit:

Great development opportunities locally and internationally.

Very competitive employee benefits.

Strong learning & development structure.

Opportunity to join the first The Serai Hotel & Resort opening team

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