IT Infrastructure Manager (Healthcare)

Monroe Consulting Group; Indonesia; On-site; USD 20.000 - 40.000; Full time

Job summary

A leading healthcare organization in Indonesia is seeking an experienced ICT Infrastructure Manager to oversee the design and maintenance of their IT systems. The role requires advanced knowledge of network, security, and cloud solutions, along with strong leadership abilities. This position ensures compliance with healthcare IT standards and aims for high system performance and security in a mission-critical environment.

Qualifications

• Minimum 5-7 years of experience in ICT infrastructure management in healthcare.
• Experience managing IT procurement and vendor relations.

Responsibilities

• Design and maintain ICT infrastructure for hospital operations.
• Manage cybersecurity policies and ensure compliance.
• Lead the ICT team and mentor staff.

Skills

Network Administration

Cloud Platforms

Cybersecurity

Leadership

Problem Solving

Communication

Education

Bachelor's or Master's degree in Information Technology or Computer Science

Tools

Cisco

Fortinet

AWS

Azure

VMware

Job description

Key Responsibilities:

Infrastructure Management & Operations

• Design, implement, and maintain a robust ICT infrastructure to support hospital operations, including data centers, networking, and telecommunication systems.
• Ensure high availability, scalability, and security of IT infrastructure components.
• Monitor system performance and proactively address potential issues.
• Oversee disaster recovery and business continuity planning.
• Ensure the integration of ICT infrastructure with the hospital's Health Information System (HIS), including TrakCare.

Network & Security Management

• Manage hospital-wide networking infrastructure, including LAN, WAN, Wi-Fi, and VPNs.
• Implement and maintain cybersecurity policies and measures to protect hospital data.
• Collaborate with cybersecurity teams to ensure compliance with international healthcare IT security standards (e.g., GDPR, HIPAA, ISO 27001).
• Conduct vulnerability assessments and mitigate risks related to IT security threats.

System Administration & Data Center Management

• Oversee the hospital's data center operations.
• Manage server environments, including physical, virtual, and cloud-based servers.
• Ensure data backup and disaster recovery mechanisms are in place and regularly tested.
• Optimize storage solutions for efficiency and data integrity.

Vendor & Procurement Management

• Lead the procurement process for IT infrastructure components, ensuring alignment with hospital requirements and budgets.
• Manage vendor relationships, evaluate performance, and oversee contract negotiations.
• Review vendor proposals and technical documents before finalizing agreements.
• Ensure compliance with service level agreements (SLAs) and hospital standards.

Team Leadership & Collaboration

• Lead and mentor the ICT infrastructure team, ensuring high performance and professional development.
• Collaborate with application teams, IT support teams, and hospital departments to align ICT infrastructure with hospital needs.
• Provide technical guidance and support for IT projects and implementations.

Compliance & Standards

• Ensure IT infrastructure compliance with national and international healthcare IT standards.
• Maintain documentation of IT policies, procedures, and system configurations.
• Keep up with advancements in IT infrastructure and recommend improvements.

Qualifications & Requirements

Educational Background:

• Bachelor's or Master's degree in Information Technology, Computer Science, or a technical related field.

Work Experience:

• Minimum of 5-7 years of experience in ICT infrastructure management, preferably in a healthcare or hospital environment.
• Experience with enterprise IT infrastructure, networking, and security systems.
• Proven experience in managing IT procurement and vendor relations.

Technical Skills:

• Strong knowledge of network administration (Cisco, Fortinet, Aruba, etc.).
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Knowledge of virtualization (VMware, Hyper-V) and storage solutions.
• Familiarity with hospital IT systems, including HIS, PACS, and ERP integration.
• Understanding of cybersecurity frameworks and best practices.

Soft Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Strong communication skills and ability to collaborate with stakeholders.
• Ability to work under pressure in a fast-paced hospital environment.

Performance Metrics (KPIs):

• System Uptime: Maintain at least 99.9% uptime for critical IT infrastructure.
• Security Compliance: Ensure zero major security breaches annually.
• IT Incident Response Time: Resolve infrastructure-related issues within SLA timelines.
• Vendor Performance: Ensure vendors meet contractual obligations and SLAs.
• Infrastructure Optimization: Implement at least one major improvement annually.