IT Infrastructure Leader

NEYU Ltd.,; Indonesia; Remote; USD 30,000 - 70,000; Full time

Job summary

Join a rapidly expanding MarTech company that empowers businesses and individuals to share their values globally. This role offers the opportunity to manage IT operations, lead a dynamic team, and work on innovative projects. With a focus on professional growth, you will be part of a multinational team that values collaboration and creativity. Enjoy a competitive remuneration package, premium health care, and a vibrant working environment that promotes work-life harmony. If you're passionate about technology and eager to make an impact, this is the perfect place for you.

Benefits

Premium health care package

Year-end bonus

Salary review twice a year

Team building activities

Work-life harmony schedule

Cash and non-cash benefits

Qualifications

• University graduate in Telecommunications, IT, or related fields.
• Experience leading operations management teams in IT.

Responsibilities

• Manage daily operations and project tasks within the IT Infrastructure team.
• Oversee IT budget and ensure cost-effectiveness.
• Coordinate technology installations, upgrades, and maintenance.

Skills

Telecommunications

IT Operations Management

Technical Support Services

Data Protection Services

Hybrid Environments

Process Efficiency

People Management

Problem Solving

Project Management

Communication Skills

Education

University Degree in Telecommunications

University Degree in IT

Job description

At Neyu, we are building an ecosystem and platforms that empower businesses and individuals to share their values through their products and services with billions of people worldwide. We believe that serving others is the key to unlocking happiness, health, and more meaningful lives. As a rapidly expanding MarTech company, we operate across Asia, including Thailand, Vietnam, Malaysia, the Philippines, and Indonesia, and are extending our reach into other countries in Asia and Latin America.

Recognizing opportunities to unlock untapped potential, Neyu Corporation drives growth through innovation, leading digital platforms, and cutting-edge marketing technology approaches. We are dedicated to listening to your needs and delivering on your expectations. Our group is also a top-ranked direct sales company in Southeast Asia, boasting a global team of over 1400 people and a strong presence in Vietnam, Indonesia, Thailand, Malaysia, and the Philippines.

Leveraging our e-commerce platform channels, we create and sell healthcare and pharmaceutical products, particularly within the Nutra niche. With a successful combination of fundamental marketing principles and advanced IT technologies, the opportunities are vast, and the limits are nonexistent. We seek talented and enthusiastic individuals to join our dynamic and fast-growing team. If you want to participate in international projects, absorb unique skills, and grow by learning from our top leaders, then you have come to the right place.

RESPONSIBILITIES:

1. Managing the day-to-day operational and project tasks within the IT Infrastructure team.
2. Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations, and monitoring performance.
3. Overseeing the annual IT budget and ensuring cost-effectiveness.
4. Monitoring daily operations, including server hardware, software, and operating systems.
5. Coordinating technology installations, upgrades, and maintenance.
6. Selecting and purchasing new and replacement hardware and software, when necessary.
7. Testing, troubleshooting, and modifying information systems so they operate effectively.
8. Generating performance reports for operating systems and the Service Desk function.
9. Ensuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
10. Evaluating technology risks to develop a network disaster recovery plan and backup procedures.
11. Keeping up to date with advances in technology and industry best practices.
12. Demonstrating a deep technical and strategic understanding of the IT Services and Operations delivered by Sterling.
13. Solving complex and diverse problems by continually re-evaluating new and conflicting factors.
14. Managing internal and external communications and being the primary contact for escalation of business issues.
15. Assisting with the management of relationships with external organizations and suppliers.
16. Embodies our company values: be reliable, be caring, be transparent, and be willing.

Your skills and experience

• University graduate in Telecommunications, IT, or related majors.
• Previous experience leading an operations management team within an IT capacity.
• Proven knowledge and experience delivering technical support services.
• Strive to deliver results and exceed customer expectations.
• Experience implementing and maintaining data protection services, including security, backups, and disaster recovery.
• Experience with hybrid environments including on-premises and cloud services.
• Good attention to detail, improving process efficiency without sacrificing quality.
• Effective people management skills.
• Ability to collaboratively solve complex problems.
• Ability to work under pressure and manage conflicting priorities.
• Facilitation and project management skills.
• Able to work independently or in a team, research new technologies.
• Strong communication skills and ability to build and maintain productive relationships with customers, subordinates, peers, and senior management.

Why you'll love working here

• A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.
• Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly.
• A delegation culture where you are empowered to take full ownership and responsibilities in projects, tasks, and innovations.
• Salary: Competitive remuneration package and fully paid during probation period.
• Pay-for-performance policy: Attractive year-end bonus and salary review twice per year based on performance.
• Premium health care package.
• A work-life harmony schedule from 9 AM – 6 PM, Monday to Friday.
• Team building and various cash and non-cash benefits (holidays bonus, birthday celebrations, etc.).