IT Helpdesk Support

PT. Akasha Wira International, Tbk.; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive IT Helpdesk Support professional to join their dynamic team. In this role, you will be the first point of contact for technical support, assisting users with software and hardware issues while maintaining comprehensive documentation. The ideal candidate will have a Bachelor's degree in Engineering or IT, with a strong foundation in computer networks and troubleshooting. This position offers a fantastic opportunity to develop your skills in a supportive environment, where your contributions will directly impact user satisfaction and operational efficiency.

Qualifications

• Bachelor's degree in Engineering or IT-related fields required.
• 1+ year experience in IT Helpdesk or related roles preferred.

Responsibilities

• Respond to queries via phone, email, and in person.
• Train users on application usage and maintain technical documentation.
• Analyze common complaints and troubleshoot problems.

Skills

Computer Network

Hardware Troubleshooting

Software Troubleshooting

Microsoft SQL Server

Microsoft Word

Microsoft Excel

Communication Skills

Education

Bachelor's Degree in Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Job description

Responsibilities

Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.
• Training application on phone users.
• Running reports and analyzing common complaints and problems.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Testing new technology.
  
  

Requirements

Academic Requirements

• Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
  
  

Technical Skills Requirements

• At least 1 Year of working experience as IT Helpdesk/IT Helpdesk Application Support. Fresh Graduates with intern experience are welcome.
• Having good knowledge in Computer Network, Hardware & Software Troubleshooting.
• Having good knowledge in Microsoft SQL Server (Database, Integration Services, Analysis Services & Reporting Services).
• Able to use Microsoft Word & Microsoft Excel.
• Having good communication skill.