IT-HELPDESK (PROJECT BASED)

GITS.ID (PT GITS Indonesia) | AI Agency; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology company is seeking an IT HELPDESK L2 for a project-based role. The ideal candidate must have a Bachelor’s degree in Information Technology and at least 4 years of experience in IT helpdesk support. Proficiency in Windows operating systems and strong communication skills are essential. This position requires onsite availability and immediate joining.

Qualifications

• Minimum 4 years of experience in IT Helpdesk or Information Technology.
• Good understanding of coding principles.
• Familiar with basic network security concepts.

Responsibilities

• Address IT-related issues and provide solutions.
• Communicate effectively with developers.
• Utilize security tools like antivirus and firewalls.

Skills

Communication skills

Problem-solving skills

Windows operating systems

Team collaboration

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Office

Google Workspace

Job description

WE ARE HIRING!

IT HELPDESK L2 (PROJECT BASED)

Requirements

• Bachelor’s degree (S1) in Information Technology, Computer Science, or a related field.
• Minimum 4 year of experience in IT Helpdesk or Information Technology.
• Good understanding of coding principles to effectively communicate with developers.
• Willing to work night shifts.
• Proficient in Windows operating systems.
• Understands basic computer network concepts such as TCP/IP, DNS, and DHCP.
• Familiar with productivity software such as Microsoft Office and Google Workspace.
• Knowledgeable in basic network security concepts
• Capable of using security tools like antivirus and firewalls.
• Possesses strong verbal and written communication skills.
• Able to collaborate effectively in a team environment.
• Demonstrates strong problem-solving skills and the ability to resolve issues efficiently.
• Has a positive personality, including patience and discipline.
• Available to work onsite and able to join immediately.