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IT Helpdesk ( 2 positions )

PT Integrasi Solusi Prima

Surabaya ꦱꦸꦫꦧꦪ

On-site

IDR 300.000.000 - 400.000.000

Full time

2 days ago
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Job summary

PT Integrasi Solusi Prima is looking for two experienced IT Helpdesk Professionals to provide technical support in Surabaya. Responsibilities include troubleshooting, responding to client inquiries, and ensuring seamless operation of IT systems. Ideal candidates will have at least 2 years of experience and strong communication skills.

Qualifications

  • Minimum 2 years of experience in IT Helpdesk or IT Support role.
  • Ability to troubleshoot hardware, software, and network problems.
  • Familiarity with desktop applications and operating systems.

Responsibilities

  • Responding to and resolving IT-related inquiries.
  • Troubleshooting hardware, software, and network problems.
  • Providing end-user support and training.

Skills

Problem-solving
Analytical skills
Communication
Interpersonal skills

Tools

IT support tools
Ticketing systems

Job description

About the role

We are seeking two experienced IT Helpdesk Professionals to join our dynamic team at PT Integrasi Solusi Prima in Surabaya, East Java. In this contract role, you will be responsible for providing efficient and effective technical support to our clients, ensuring their IT systems and software are functioning seamlessly.

What you'll be doing

Responding to and resolving IT-related inquiries and issues from our clients in a timely manner

Troubleshooting hardware, software, and network problems to identify and implement solutions

Providing end-user support and training on the utilisation of IT systems and applications

Documenting all support activities and maintaining accurate records of incidents and resolutions

Escalating complex issues to the appropriate technical teams for further investigation and resolution

Continuously improving our IT support processes and procedures to enhance customer satisfaction

What we're looking for

Minimum 2 years of experience in an IT Helpdesk or IT Support role

Strong problem-solving and analytical skills with the ability to quickly diagnose and resolve technical issues

Excellent communication and interpersonal skills to effectively interact with clients and stakeholders

Working knowledge of common desktop applications, hardware, and operating systems

Familiarity with IT support tools and ticketing systems

Ability to work in a fast-paced environment and prioritise tasks effectively

A passion for providing exceptional customer service and continuously improving IT support processes

About us

PT Integrasi Solusi Prima is a leading provider of IT solutions and services in Indonesia. With a focus on delivering cutting-edge technology and exceptional customer service, we have established a strong reputation in the industry. Our team of dedicated professionals is committed to helping our clients achieve their technology goals and driving innovation across various sectors.

If you're ready to take the next step in your IT Helpdesk career, we encourage you to apply now.

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Computer Software & Networking 11-50 employees

PT. Integrasi Solusi Prima (PT. ISP), IT SYSTEM INTEGRATOR has founded in 2012, running by management who has experiences in IT System Integration and Services.

PT. ISP offers IT infrastructure solutions across Next Generation Networking, Security, Data Center, and advanced services including IT Consultancy & Advisory, Planning & Design, Integration, Project Management, Maintenance & Operation Support Systems. Our commitment is developing the best solution and providing the best professional services to our customer.

PT. Integrasi Solusi Prima (PT. ISP), IT SYSTEM INTEGRATOR has founded in 2012, running by management who has experiences in IT System Integration and Services.

PT. ISP offers IT infrastructure solutions across Next Generation Networking, Security, Data Center, and advanced services including IT Consultancy & Advisory, Planning & Design, Integration, Project Management, Maintenance & Operation Support Systems. Our commitment is developing the best solution and providing the best professional services to our customer.

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