IT Digital Product Owner

Pengiklan Anonim; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider in Jakarta Utara is looking for an IT Digital Product Owner. This role involves owning the product vision, managing vendor relationships, and driving system improvements. The ideal candidate will have at least 4 years of experience in product management with strong analytical skills and an understanding of enterprise systems. Join a dynamic team and help enhance mission-critical IT systems.

Qualifications

• 4+ years’ experience as a Product Manager, Business/System Analyst, or IT Project Manager.
• Proven track record in system ownership and vendor management.

Responsibilities

• Own and define the product vision, roadmap, and backlog for IT systems.
• Translate business needs into clear user stories and functional requirements.
• Drive system development ensuring timely delivery of new features and fixes.
• Perform deep system workflow analysis to identify pain points and improvement opportunities.

Skills

System analysis and problem-solving skills

Managing technology vendors

Working in high-pace environments

Communication and negotiation skills

Understanding enterprise systems

Experience with travel solution systems

API integrations knowledge

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Business/Management Information Systems

Job description

We are looking for a dynamic and solution-driven IT Digital Product Owner to take ownership of our IT systems. This role requires a highly analytical, fast-moving professional who can manage expectations between business users and technology vendors while driving continuous improvement in mission-critical systems.

Key Responsibilities

• Product Ownership & Roadmap – Own and define the product vision, roadmap, and backlog for IT systems.
• Translate business needs into clear user stories and functional requirements.
• Prioritize features and improvements that bring maximum business value.
• Act as the bridge between business teams and technology vendors, ensuring mutual understanding and alignment.
• Manage expectations, resolve conflicts, and ensure vendors deliver according to requirements, budget, and timeline.
• Build strong partnerships with internal users (travel consultants, sales, operations, finance) and external technology providers.
• Execution & Delivery – Drive system development in a fast-paced environment, ensuring timely delivery of new features, enhancements, and fixes.
• Lead agile ceremonies (backlog refinement, sprint planning, reviews).
• Oversee UAT, problem resolution, and smooth deployment.
• System Analysis & Problem Solving – Perform deep system workflow analysis to identify pain points and improvement opportunities.
• Be the solution-giver, recommending effective and pragmatic technical or process solutions.
• Troubleshoot system issues and coordinate quick resolutions with IT and vendors.
• Governance & Compliance – Ensure data integrity, system security, and compliance with company policies.
• Work with IT security and compliance teams to mitigate risks.

Requirements

• Education & Experience
• Bachelor’s degree in Information Technology, Computer Science, or Business/Management Information Systems.
• 4+ years’ experience as a Product Manager, Business/System Analyst, or IT Project Manager.
• Proven track record in system ownership, vendor management, and enterprise system improvements.

Core Skills

• Exceptional system analysis and problem-solving skills.
• Strong experience managing technology vendors and third-party solutions.
• Ability to work in high-pace environments and handle multiple priorities.
• Excellent communication and negotiation skills to manage expectations between business users and vendors.
• Deep understanding of enterprise systems, CRM, ERP, loyalty or booking systems.
• Experience with travel solution systems.
• Understanding of API integrations and digital transformation projects.