IT Business Analyst Consultant (Project Based)

PT Lion Super Indo; Daerah Khusus Ibukota Jakarta; On-site; IDR 60.000.000 - 90.000.000; Full time

Job summary

A leading company in retail is seeking a Business Analyst to enhance processes and systems. You will analyze workflows, ensure technology aligns with business objectives, and collaborate with various teams to optimize operational efficiency. The role requires strong analytical skills, a relevant degree, and experience in the retail sector.

Qualifications

• Diplôme en systèmes d'information, informatique, administration des affaires ou gestion de détail.
• 4 ans d'expérience en tant qu'analyste commercial.
• Compétences analytiques solides dans un contexte de vente au détail.

Responsibilities

• Identifier les lacunes et les améliorations dans les flux de travail du commerce de détail.
• Traduire les besoins commerciaux du retail en exigences techniques.
• Collaborer avec les équipes d'opérations et de marketing pour optimiser les opérations omnicanales.

Skills

Analytical Skills

Data Interpretation

Communication

Stakeholder Engagement

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Administration

Bachelor’s degree in Retail Management

Tools

Microsoft Dynamics

SAP Retail

Power BI

JIRA

Visio

Job description

Job Summary:

Analyzing, designing, and optimizing business processes and retail systems (e.g., POS, inventory, CRM, e-commerce) by aligning technology with strategic retail objectives. The role ensures that technology investments directly support operational efficiency, customer experience, and profitability.

Job Description:

• Identify gaps and improvement opportunities in retail workflows, including point-of-sales (POS), customer service, inventory management, order fulfillment, and loyalty programs.
• Translate retail business needs into detailed functional and technical requirements for IT solutions.
• Collaborate with store operations, marketing, e-commerce, and supply chain teams to streamline omnichannel operations.
• Gathering business requirement for retail IT projects (e.g., ERP upgrades, mobile apps, online storefronts).
• Support UAT (User Acceptance Testing) and ensure solutions meet retail operational goals.
• Monitor implementation of new systems across store networks and digital platforms.
• Act as a bridge between retail business units and IT development teams.
• Engage stakeholders across head office and store-level operations to capture business pain points and expectations.
• Communicate technical information clearly to non-technical retail staff and vice versa.
• Propose and assess innovative solutions that enhance customer experience, reduce costs, and improve inventory accuracy.
• Ensure consistent use of tools, documentation standards, and methodologies (Agile, Scrum, etc.).

Requirements:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or Retail Management.
• Minimum 4 years of experience as a Business Analyst.
• Strong analytical and data interpretation skills with a retail context (e.g., sales data, foot traffic trends).
• Ability to lead digital transformation and process automation in a fast-paced retail environment.
• Proficiency with tools like Microsoft Dynamics, SAP Retail, Power BI, JIRA, and Visio.
• Placement: Head Office in South Jakarta