IT Asset & Security Engineer

Tritronik; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in technology solutions seeks an IT Asset Manager to enhance organizational efficiency and security. You will oversee IT support operations, manage assets, and ensure compliance with best practices in a fast-paced environment. Ideal for candidates with proven experience in IT service delivery and a strong technical background.

Qualifications

• Minimum of 3 years in service delivery in a multi-national environment.
• Strong technical knowledge in IT help desk areas.
• Experience with HRMS and finance applications.

Responsibilities

• Create and enforce IT Asset Management SOPs and oversee asset lifecycle.
• Handle tech support requests and educate end-users on best practices.
• Develop disaster recovery plans to minimize downtime.

Skills

Multitasking

Interpersonal skills

Communication

Technical support

Troubleshooting

Education

Bachelor’s degree in computer science

Tools

Microsoft Office Suite

Virtualization technologies

Google Cloud

Microsoft Teams

Network protocols (LAN/WAN)

Job description

• Help users with tech issues like computer glitches and network problems.
• Organize and prioritize tech support requests for efficient resolution.
• Ensure computers and software are updated and secure.
• Keep users informed about tech updates and provide training when needed.
• Work on ongoing projects to improve tech services and systems.
• Create, update, and enforce Standard Operating Procedures (SOPs) related to IT Asset Management, covering procurement, deployment, maintenance, renewal, disposal, and auditing processes
• Develop, implement, and continuously improve IT Asset Management (ITAM) processes to ensure compliance with organizational policies and regulatory requirements
• Oversee the reliability and security of internal operations through continuous monitoring, regular maintenance, systematic backups, and thorough health checks of all IT systems.
• Lead the IT Asset Management process, including strategic planning, efficient procurement, and meticulous inventory control, to ensure all IT assets are effectively managed throughout their lifecycle.
• Implement robust security measures and protocols to protect organizational data and IT assets from potential threats and vulnerabilities.
• Develop and maintain a comprehensive IT asset database, documenting the acquisition, usage, maintenance, and decommissioning of assets.
• Conduct regular audits of IT assets to verify compliance with licensing agreements and to identify opportunities for cost savings and optimization.
• Design and execute disaster recovery plans and procedures to minimize downtime and data loss in case of system failures or security breaches.
• Stay informed about the latest trends and developments in IT asset management and cybersecurity, adopting best practices to enhance organizational security posture.
• Collaborate with the infrastructure and development teams to ensure seamless integration of security practices and asset management into the company’s overall IT strategy.
• Provide training and guidance to staff on IT security best practices and responsible asset usage, fostering a culture of security awareness and accountability across the organization.

REQUIREMENTS :

• Bachelor’s degree in computer science is advantageous
• Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and other common software applications
• Be accountable and prepared to address or support any cyber related concerns and issues
• Familiarity with network protocols, LAN/WAN, switches, and wireless technologies
• Including familiarity with Virtualization technologies like Proxmox and OpenStack
• Experience in supporting and troubleshooting applications related to HRMS, finance, and internal business processes.
• Familiarity with Google Cloud and Microsoft Teams, indicating experience with cloud-based collaboration and productivity tools.
• Familiarity with email servers and webmail applications
• Respond to IT helpdesk tickets, diagnose problems, and resolve technical issues in a timely manner
• Educate end-users on IT best practices and guidelines to enhance productivity and security
• Troubleshoot network connectivity issues, both wired and wireless, and ensure network availability
• Assist with workstation setups, software installations, configurations, and troubleshooting

• Fungsi pekerjaan

  Teknologi Informasi