IT Application Section Head

Responsibilities:

1. Develop and implement the strategic vision for IT applications to support the organization’s goals.
2. Manage IT Application Team including developers, ERP Support (SAP, Epicor & Odoo) Function & Support, Service Desk and 3rd party vendors.
3. Lead and manage the IT applications team, providing direction, mentoring, and support.
4. Collaborate with senior management to align IT strategies with business objectives.
5. Oversee the planning, execution, and delivery of IT application projects.
6. Ensure projects are completed on time, within budget, and meet quality standards.
7. Manage project risks and issues, ensuring timely resolution and communication with stakeholders.
8. Direct the design, development, and implementation of software applications.
9. Ensure applications are reliable, scalable, and meet performance requirements.
10. Oversee the maintenance and support of existing applications, ensuring minimal downtime and high availability.
11. Manage relationships with software vendors and service providers.
12. Negotiate contracts, service level agreements (SLAs), and ensure compliance with terms.
13. Evaluate and recommend new software solutions and technologies.
14. Develop and manage the IT applications budget.
15. Allocate resources effectively to meet project and operational needs.
16. Monitor expenses and ensure cost-effective use of resources.
17. Act as the primary point of contact for IT application-related matters.
18. Communicate project status, risks, and issues to stakeholders.
19. Gather and analyze feedback from users to improve application performance and usability.

Qualifications:

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

Minimum of 5-8 years of experience in IT application support/development and Minimum 1-2 years in management level.

Proven experience in a leadership role within an IT department.

Strong background in project management and software development methodologies.

Expertise in ERP SAP ECC6, particularly with an ABAPER/FICO background, and proficiency with HANA 2.x database is essential.

Proficiency with RPA (Robotic Process Automation) is strongly advised.

Proficiency with Business Intelligence tools, including Cognos and Power BI, is strongly advised.

Skills:

Excellent leadership and team management skills.

Strong understanding of business processes and how IT applications support them.

Proficiency in software development, system integration, and application lifecycle management.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

Having an excellent knowledge of Class development concept; Data Structure and algorithms; Version controls; Visual studio code; SQL queries.

Understanding of mobile and cloud technologies.

Effective testing and debugging skills.

Knowledge of basic networking to support application to be built.