IT Administrator Senior Officer - Apple Dev. Academy @BINUS-BSD

BINUS Group; Tangerang Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading educational institution seeks a Senior IT Support Staff to manage hardware and software configurations, support systems, and lead the IT team. The ideal candidate will possess a Bachelor's degree in IT with a minimum of two years’ experience in a senior role. This position requires proficiency in English and offers an opportunity to develop IT strategies aligned with the academy's objectives.

Qualifications

• Minimum 2 years of experience in a senior IT support role or 4 years as Helpdesk/IT Support.
• In-depth knowledge of macOS and/or iOS support.
• Willing to be placed at BSD-Tangerang Selatan.

Responsibilities

• Maintain configurations of hardware and software.
• Monitor and support computer systems and networks.
• Lead and mentor the IT team.

Skills

Knowledge of hardware and software

Networking trends awareness

Scripting experience

Fluency in English

Education

Bachelor's Degree in Information Technology or related fields

Job description

Responsibilities

• Maintain configurations of device hardware, software, systems, networks, printers, and scanners.
• Monitor and support computer systems and networks.
• Set up accounts for new users and support onboarding processes.
• Repair and replace equipment as necessary.
• Maintain records of software licenses and serial numbers of devices.
• Diagnose and resolve computer software and hardware issues.
• Administer user accounts, permissions, and access rights within the academy's network, following security best practices.
• Monitor system performance, troubleshoot issues, and optimize configurations to meet institutional needs.
• Oversee email systems, file sharing, and collaboration tools used by staff, faculty, and students.
• Manage device damage or loss claim procedures.
• Ensure regular backups, disaster recovery plans, and data integrity.
• Lead, mentor, and manage the IT team, assigning responsibilities and ensuring effective performance.
• Provide training and development opportunities to enhance team skills.
• Develop and implement IT strategies aligned with the academy’s mission and objectives.
• Manage the IT budget, ensuring cost-effective technology investments.
• Evaluate emerging technologies and recommend enhancements to educational and operational capabilities.

Management Support Activities

• Provide reports to the direct supervisor.
• Suggest process improvements related to responsibilities, focusing on time, effort, and cost efficiency.
• Participate in activities related to the Quality Management System.
• Perform additional tasks as required by the direct supervisor.

Requirements

• Bachelor's Degree (S1) in Information Technology, Computer Science, or related fields.
• Minimum 2 years of experience in a senior IT support role or 4 years as Helpdesk/IT Support.
• In-depth knowledge and experience with hardware and software, including macOS and/or iOS support.
• Up-to-date knowledge of IT, networking, and software trends.
• Scripting experience in BASH, Python, Perl, or similar.
• Fluent in English, both oral and written.
• Willing to be placed at BSD-Tangerang Selatan.