IMS Cloud Engineer

Thales Avionics, Inc. (AGS); Jakarta Pusat; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Thales seeks an experienced Cloud Operations professional to run incident management and maintain health across Azure, GCP, and VMware environments. You will troubleshoot complex infra issues, monitor logs with Prometheus/Grafana, and implement automation with Bash/PowerShell. Strong ITIL background and English fluency are essential.

The role emphasizes security, capacity planning, and collaboration with DevOps/SRE teams to improve reliability and drive IaC adoption in an international setting.

Qualifications

• 3+ years in cloud infrastructure or system administration roles.
• Hands-on experience with Azure Cloud (mandatory) and VMware Private Cloud and/or GCP preferred.
• Good understanding of networking, backup, OS, and storage fundamentals.
• Familiar with monitoring, logging, and alerting in production environments.
• Experience working in ITIL-driven environments (Incident, Change, Problem).
• Experience in SRE / automation practices.
• Scripting capabilities for automation (Shell or PowerShell).
• Experience with Helm Chart and Ansible Roles.
• Experience on containerization and container orchestration.
• Ability to read Bash or Python scripts.
• Fluent in English.
• Experience in an international environment.

Responsibilities

• Run Operations & Incident Management.
• Ensure the day-to-day operational health of cloud infrastructure (Azure, GCP, VMware).
• Troubleshoot infrastructure-related issues (OS, container, network, middleware, storage).
• Act as Level 1 and 2 support for incidents and service requests.
• Monitor system health, analyze logs, and perform root cause analysis using Azure/GCP monitoring and Prometheus/Grafana.
• Set up and tune alerts on Prometheus metrics.
• Maintenance & Changes: patching, upgrades, backups; participate in change planning, testing and execution.
• Assist with capacity planning, costs and performance optimization.
• Drive assistance directly in front of the end user.
• Cloud Engineering & Standardization: contribute to standardization of cloud components, maintain docs.
• Enforce security policies: access control, hardening, vulnerability remediation.
• SRE, Collaboration & Continuous Improvement: work with DevOps/SRE teams, post-incident reviews, problem management.
• Support transition of new applications into operations.
• Identify and propose improvements to reduce operational toil, promote Infrastructure as code.

Skills

Azure Cloud

VMware Private Cloud

GCP

Kubernetes

Docker

Prometheus/Grafana

ITIL

Automation

Shell/PowerShell

English fluency

Education

IT or Computer Science degree

Tools

Jenkins

GitLab CI

Ansible

Terraform

ServiceNow

GitOps (FluxCD)

Job description

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

Job Description

Key responsibilities

• Run Operations & Incident Management
• Ensure the day-to-day operational health of cloud infrastructure : Azure-based Public Cloud, GCP-based Public Cloud , Private Cloud based on VMware)
• Troubleshoot infrastructure-related issues (OS, container, network, middleware, storage)
• Act as Level 1 and 2 support for incidents and service requests
• Monitor system health, analyze logs, and perform root cause analysis using Azure / GCP Cloud monitoring and Prometheuus/Grafana
• Set Up and fine-tune alerts on usual Prometheus metrics
• Maintenance & Changes
• Perform routine maintenance (patching, upgrades, backups)
• Participate in change planning, testing, and execution (within Change Management process)
• Assist with capacity planning, costs and performance optimization
• Drive assistance directly in front of the end user
• Cloud Engineering & Standardization
• Contribute to the standardization of cloud infrastructure components
• Maintain technical documentation and operational procedures
• Enforce security policies: access control, hardening, vulnerability remediation
• SRE, Collaboration & Continuous Improvement
• Work closely with internal DevOps and SRE teams to improve reliability and automation
• Participate in post-incident reviews and problem management
• Support the transition of new applications into operations
• Identify and propose improvements to reduce operational toil, promoting Infrastructure as code

Technical environment

• Cloud platforms: Azure Cloud and techno (Azure AD : access Datalake, group access, troubleshooting; Office 365 : reset password, Account unblocked , some creations and access; Azure Landing zones; Azure Licenses...)
• Private Cloud (VMware)
• Public Cloud S3ns (GCP - Compute Engine, GKE, Cloud Logging, IAM)
• Containers : Kubernetes, Helm, Docker, GitOps (FluxCD)
• OS: Linux (RHEL), Windows OS
• Tools:
• Monitoring: Prometheus, Grafana, Google Cloud monitoring
• ITSM: ServiceNow
• CI/CD : Jenkins, Gitlab CI, Ansible
• Security: IAM, Bastion, Patch Management, OS Hardening
• Scripting: Bash, PowerShell (basic)

Required Skills & Experience

• 3+ years in cloud infrastructure or system administration roles
• Hands-on experience with Azure Cloud (mandatory); Vmware Private Cloud and/or GCP is preferred
• Good understanding of networking, backup, OS, and storage fundamentals
• Familiar with monitoring, logging, and alerting in production environments
• Experience working in ITIL-driven environments (Incident, Change, Problem)
• Experience in SRE / automation practises
• Scripting capabilities for automation (Shell or PowerShell)
• Experience with Helm Chart and Ansible Roles
• Experience on containerization and container orchestration
• Ability to read Bash or Python Scripts
• Fluent in English
• Experience in an international environment

Soft Skills

• Strong analytical and troubleshooting skills
• Service-oriented mindset
• Ability to work in a distributed and international team
• Clear written documentation habits
• Self-motivated and proactive in resolving operational issues

Nice to have

• Experience with SQL database (PostgreSQL; Mariadb; SQL Server; Oracle)
• Understanding of how Terraform works
• Understanding modern Authentication and authorization mechanisms (OIDC / SAML)
• Understanding TLS encryption protocol

#LI-JL1

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.