Human Resources Manager

Concentrix; Daerah Istimewa Yogyakarta; On-site; USD 15.000 - 25.000; Full time

Job summary

A leading company in the customer service industry is seeking a Human Resources Manager to oversee all HR functions, including onboarding, employee relations, and compliance. The ideal candidate will have a Bachelor's degree and 3 to 5 years of experience in HR management, preferably in a call center environment. This role requires strong communication skills, analytical abilities, and the capacity to adapt in a dynamic workplace.

Qualifications

• 3 to 5 years managing a Human Resources Department, preferably in a call center environment.
• Knowledge of employment labor law and governmental compliance.
• Ability to work independently and adapt in an ever-changing environment.

Responsibilities

• Develop and implement methods for monitoring employee morale.
• Facilitates communications between employees and various company personnel.
• Consults on employment legislation and human rights issues.

Skills

Communication

Analytical Skills

Team Building

Adaptability

Self-Motivation

Education

Bachelor’s Degree

Tools

Microsoft Office

HRIS

Job description

Job Description:

The Human Resources Manager will be responsible for assisting in all areas of human resources including onboarding, benefits, compliance and employee relations. The HR Manager will have ownership of all HR functions and is a key member of the management team.

Responsibilities

• Develop and implement methods and procedures for monitoring employee morale
• Oversees quality and accuracy of information gathering processes on employee satisfaction levels and issues
• Develops and communicates company policies, regulations and procedures to employees
• Facilitates communications between employees and various company personnel
• Provides mentoring and support to other on-site HR functions (recruiting, compensation, training) based on employee feedback and ongoing risk analysis
• Consults / advises on employment legislation and human rights issues
• Directly and indirectly involved in conflict resolution, employee concerns, administration of broad employee programs and practices
• Oversees preparation and presentation of offers of employment and orientation processes
• Provides general HR consultative services for employees, HR and operations management at site locations and ensures sound and legal HR practices and procedures are met
• May participate in outplacement meetings with managers and conduct exit interviews
• Ensures provision of quality information services on corporate policies, procedures and benefit programs to employee population
• Provides directions to the job description, performance appraisal and salary administration programs at sites
• Provides feedback to corporate HR on updates/changes that may be required on operating principles, policies, etc.
• Monitors and reviews personnel situations with management and escalates to the appropriate function individual for resolution as necessary.

Essential Qualifications:

• Bachelor’s Degree with 3 to 5 years managing a Human Resources Department, preferably in a call center environment.
• Knowledge of employment labor law, governmental compliance, federal/state programs & requirements.
• Ability to work independently and be self-motivated
• Ability to adapt in an ever-changing environment
• Must have strong computer skills and possess excellent verbal and writing communication skills
• Knowledge of various human resources areas such as benefits, compensation, performance management and payroll functions.
• Ability to formulate strategies and utilize internal and external resources.
• Demonstrated team building skills and work with cross-functional teams.
• Solid business communication, consulting, and analytical skills required.
• Working knowledge of Microsoft Office (Word, Excel and PowerPoint) and HRIS experience
• willing to work in Yogyakarta site.