HR Operations Supervisor

PT Progo Puncak Group; Tangerang; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech organization is seeking an HR Operations Supervisor to join its team in Tangerang. The role involves managing employee relations, compliance with labor laws, and overseeing payroll processes. Ideal candidates should have at least 5 years of HR experience and strong knowledge of Indonesian labor law. This is an opportunity to grow in a fast-paced environment focusing on compliance and employee engagement.

Qualifications

• Minimum 5 years of progressive HR experience, with at least 2 years in a supervisory capacity.
• Proven track record in Employee & Industrial Relations, HR Compliance.
• Strong knowledge of Indonesian labor law.

Responsibilities

• Act as the primary liaison between employees and management.
• Ensure strict compliance with local labor law.
• Handle termination processes and industrial relations cases.

Skills

Employee Relations

Industrial Relations

HR Compliance

Payroll Management

Compensation & Benefits

Job description

We are Pinjamin, a subsidiary of KN Group – a multinational Finance Company. We are seeking a detail-oriented and proactive HR Operations Supervisor to join our growing team.

Although this is a supervisor-level position, it currently has no direct subordinates. Instead, you will function as a hands-on HR expert, handling employee relations, industrial relations, compliance, payroll, and compensation & benefits. You will serve as a trusted advisor for both employees and management, ensuring legal compliance and smooth HR operations. This role is based in Tangerang, but requires commuting to our Jakarta office twice a week.

Key Responsibilities

Act as the primary liaison between employees and management, handling workplace issues fairly, efficiently, and with discretion.

Ensure strict compliance with local labor law (UU Ketenagakerjaan, Omnibus Law, PKWTT regulations, etc.), while providing guidance to management on HR legal and compliance matters.

Handle termination processes, industrial relations cases, and retention strategies with professionalism and minimal risk exposure.

Oversee Compensation & Benefits and respond to employee-related concerns regarding payroll, benefits, and entitlements.

Supervise and validate payroll calculations to ensure accuracy, compliance, and timely disbursement.

Manage and maintain confidential employee case files and generate reports to identify trends, risks, and improvement opportunities.

Qualifications

Minimum 5 years of progressive HR experience, with at least 2 years in a supervisory or team-lead capacity.

Proven track record in Employee & Industrial Relations, Compensation & Benefits, HR Compliance, HR Legal, and HRGA.

Strong knowledge of Indonesian labor law (especially PKWTT management, termination procedures, and dispute resolution).

Excellent problem-solving ability in handling termination and retention cases.

Must have no history of labor arbitration or unresolved disputes with previous employers.

Excellent written and verbal communication skills in English (MUST) and Bahasa Indonesia (native).

Strong discretion in handling sensitive and confidential information.

Solid foundation in payroll processes and C&B practices.

Why Join Us?

At Pinjamin, as part of KN Group, you will work in a fast-paced fintech environment where compliance, efficiency, and employee engagement are highly valued. This is a unique opportunity to grow your HR leadership career, while directly shaping a positive employee experience and safeguarding organizational compliance.