HR Operation Manager (Client Management)

Elabram Systems Sdn Bhd; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading manpower solutions provider is seeking a skillful Account Manager in Jakarta. The role focuses on managing key client relationships, overseeing HR outsourcing operations, and leading internal teams to ensure service delivery. Ideal candidates should have a Bachelor's degree and 3–5 years of experience in similar roles. Strong communication skills and proficiency in Microsoft Office are essential, and candidates should thrive in a fast-paced, target-focused environment.

Qualifications

• Bachelor’s Degree in a relevant field.
• 3–5 years of experience in Key Account Management or HR Outsourcing.
• Strong communication and problem-solving skills.
• Experience managing teams is a plus.
• Able to work in a fast-paced, target-driven environment.
• Proficient in Microsoft Office.

Responsibilities

• Build and maintain relationships with key clients.
• Understand client needs and provide tailored solutions.
• Oversee operations including recruitment and onboarding.
• Lead teams to achieve KPIs and service quality.
• Monitor sales performance and client payments.
• Ensure compliance with company policies and legal requirements.
• Identify opportunities for service improvement.

Skills

Communication skills

Coordination skills

Problem-solving skills

Team management

Education

Bachelor’s Degree in HR, Business, Management, or related fields

Tools

Microsoft Office

HR operational tools

Job description

This role is strictly for Indonesian nationals and is located at our Jakarta office.

Job Purpose

Manage and grow relationships with Elabram Systems key clients in the Manpower Solutions Outsourcing division. Act as the main contact for client needs, ensure service delivery quality, and lead internal teams to meet operational and performance standards.

Key Responsibilities

• Build and maintain strong relationships with key clients, ensuring satisfaction and long‑term partnership.
• Understand client needs and provide tailored HR and outsourcing solutions.
• Oversee end‑to‑end operations (recruitment, payroll, onboarding, compliance, billing) to ensure timely and accurate delivery.
• Lead and supervise internal teams to achieve KPIs, service quality, and performance targets.
• Monitor sales performance, contract status, billing, and client payments.
• Ensure all processes comply with company policies, confidentiality standards, and legal requirements.
• Identify opportunities for service improvement, upselling, and operational efficiency.

Requirements

• Bachelor’s Degree in HR, Business, Management, or related fields.
• 3–5 years of experience in Key Account Management, HR Outsourcing, and HR Managerial level.
• Strong communication, coordination, and problem‑solving skills.
• Experience managing teams is an advantage.
• Able to work in a fast‑paced, client‑focused, and target‑driven environment.
• Proficient in Microsoft Office and familiar with HR operational tools.
• English speaker is a must.