Hotel Utility - Viking Cruise - Jakarta

PT. Ratu Oceania Raya; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a dynamic team at a leading provider of hotel and marine personnel, where you will play a crucial role in maintaining cleanliness and hygiene on board. This position demands a proactive approach to cleaning and guest service, ensuring that all areas are impeccably maintained. You will work with various cleaning products and equipment, contributing to a safe and welcoming environment for guests. The role offers opportunities to learn about cruise operations and engage with guests, making every day unique. If you are motivated, flexible, and committed to excellence, this is the perfect opportunity for you to shine in the hospitality industry.

Qualifications

• Experience in cleaning and maintaining hygiene standards in hospitality.
• Ability to work under pressure and adapt to changing situations.

Responsibilities

• Clean and maintain public areas and crew areas to high standards.
• Assist guests with information and directions as needed.
• Participate in safety drills and uphold safety procedures.

Skills

Cleaning Skills

Attention to Detail

Customer Service

Flexibility

Education

High School Diploma

Tools

Chemical Cleaning Products

Floorcare Equipment

Personal Protective Equipment (PPE)

Job description

Company Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description

1. Clean all public guest areas, back of house (BOH), and crew areas including crew restrooms, staircases, landings, and launderette; regularly vacuum, dust, polish, and sanitize assigned areas.
2. Oversee general floor care duties including shampooing, stripping, waxing, etc.
3. Work with and use various chemical cleaning products and floorcare equipment.
4. Remove dirty dishes and/or glassware from public areas.
5. Ensure that cleaning equipment is kept in good working order, reporting any maintenance or repair needs to the Assistant Chief Housekeeper; use the ship’s reporting system to report maintenance issues.
6. Assist guests with directions and general information in guest areas, according to Viking’s STAR Service Standard.
7. Handle cleaning products, materials, and housekeeping equipment properly, separate and remove garbage, and place it in designated containers; clean garbage areas as needed, maintaining separation procedures and all Public Health Standards.
8. Assist with special deliveries to guests on embarkation days, when necessary.
9. Participate in luggage duty on embarkation and disembarkation days.
10. Participate in “The Daily Reunion” every day to understand your team’s operational needs and ensure adherence to Viking’s STAR Service Standards.
11. Provide the highest level of comfort and service to guests, maintaining impeccable cleanliness and hygiene in assigned areas, in line with Viking’s STAR Service Standards and Public Health Policies; prepare services proactively according to guest flow, embarkation/disembarkation, sea day activities, and other events.
12. Always wear appropriate and task-specific Personal Protective Equipment (PPE) as required; use correct lifting techniques to prevent injuries.
13. Uphold grooming standards at all times by complying with Viking’s Image and Uniform Standards.
14. Secure and protect company property, especially during rough weather, to prevent loss or damage.
15. Demonstrate flexibility by working at different times, under pressure, with a positive attitude, and representing Viking professionally.
16. Gain knowledge about itinerary ports of call, shore excursions, and shipboard activities such as events, entertainment, and programs.
17. Motivated to achieve departmental goals related to quality and financial performance.
18. Understand safety and security procedures, participate in onboard training, safety drills, fire prevention, and evacuation exercises as required.
19. Work across all Housekeeping and Custodial areas based on operational needs.