Hotel Manager

PT Accor Advantageplus; Cipulir; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading hotel in Jakarta is seeking an Operations Manager to oversee financial and operational performance. Responsibilities include managing team performance, ensuring guest satisfaction, and compliance with regulations. Ideal candidates will have a Bachelor's in hospitality, 3 years of relevant experience, and strong leadership skills. This position is open to both local and expatriate applicants.

Qualifications

• Minimum 3 years of operational management experience in a similar role.
• Ability to communicate effectively in English, knowledge of a local language is a plus.
• Strong understanding of hotel operations and business acumen.

Responsibilities

• Support annual budgeting and financial forecasting for operations.
• Manage performance issues and conduct training for team members.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Interpersonal skills

Excellent communication skills

Customer service orientation

Ability to work under pressure

Education

Bachelor’s Degree from a reputable hospitality school

Tools

MS Excel

MS Word

MS PowerPoint

Job description

25hours hotel jakarta the oddbird is a space that celebrates culture and lifestyle with nostalgia, authenticity, and genuine hospitality. It embodies poetic contrasts-the paradise of paradoxes. Nestled in the heart of the sudirman central business district (scbd) within district8, 25hours hotel jakarta the oddbird stands tall with 38 stories, featuring 210 rooms and 135 serviced apartments rising above ashta mall in the senopati area, the city's hottest business and lifestyle district.

Job Description

Primary Responsibilities

Business Performance

• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Gather and report financial information to the General Manager

Operation

• Develop, recommend, implement and manage the operational department’s annual and long term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
• Be visible around the hotel and show an active interest in our colleagues’ welfare
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Assist General Manager with interviews, selection and recruitment of operations departments management team
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the operations departments management team
• Constantly monitor team members performance, attitude and degree of professionalism

Qualifications

Knowledge and Experience

• Bachelor’s Degree from a reputable hospitality school preferred
• Minimum 3 years of operational management experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Ability to communicate in a local language where the hotel operates is desirable
• Strong working knowledge of MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and training skills
• Ability to lead expatriates and local colleagues effectively
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• Well-presented and professionally groomed at all times

Additional Information

This vacancy is open to applications from both Indonesian nationals and expatriates. We are proudly part of Accor hotels, a globally renowned company with strong values and culture.

All Applicants must be legally entitled to live and work in Indonesia