Hotel General Manager (Kuta Lombok)

Kumbara Oasis; Kecamatan Pujut; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A new boutique resort seeks a General Manager to spearhead its pre-opening and early operations. The role demands strong leadership to build a cohesive team, implement systems, and ensure a guest experience aligned with the brand's vision. Ideal candidates will have a robust background in hotel management and be ready to thrive in a start-up environment, focusing on operational excellence and cultural integration.

Benefits

Visa sponsorship (if applicable)

Potential transition to long-term leadership role

Qualifications

• At least 5 years of experience in boutique or lifestyle hotel management.
• Experience with hotel opening is preferred.
• Proficient in managing operations from planning to execution.

Responsibilities

• Lead pre-opening operations including hiring and training staff.
• Ensure compliance with licensing and health regulations.
• Monitor service quality and guest feedback during soft opening.

Skills

Leadership

Communication

Training

Problem Solving

Education

Hotel Management Degree

Job description

Contract Type: Full-time

Start Date: Approx. 3 months before soft opening (target: June/July 2025)

About Us

Kumbara Oasis is a new boutique resort set in Kuta Lombok, combining hospitality, wellness, and immersive guest experiences. Rooted in the values of connection, elegance through simplicity, and holistic living, our resort is designed to inspire presence, vitality, and ease.

We are preparing to launch with 26 suites, 7 villas, a high-end restaurant, and a dedicated wellness centre (spa, sauna, ice bath, and are now seeking a General Manager to lead the pre-opening and early operational phase.

The Role

We’re looking for a strategic, hands-on General Manager to take the lead on the pre-opening and launch of Kumbara Oasis. You will work closely with the ownership and consulting team to execute our hotel opening plan, build the team, create operating systems, and ensure the guest experience is aligned with the brand’s vision from day one. This role offers the opportunity to join a values-driven hospitality concept at its foundation.

Proficiency in Bahasa Indonesia is not required but considered a valuable asset, as the day-to-day operation will involve liaising with local staff and vendors who primarily communicate in Indonesian.

Key Responsibilities

Pre-Opening Phase:

Oversee all aspects of the hotel opening project plan

Hire and train department heads and support staff across departments

Coordinate with construction, interiors, MEP, and procurement teams

Implement hotel SOPs, brand standards, and guest journey framework

Oversee set-up of POS, PMS, OTA, and payment systems

Collaborate with Head Chef and Spa Consultant for F&B and wellness integration

Manage pre-opening budgets and liaise with the finance team

Analyse and transform our existing 7 villa operation to the Kumbara Oasis Standard

Opening & Early Operations:

Lead daily operations across all departments during soft opening

Monitor service quality, guest feedback, and team performance

Refine systems and workflows post-opening

Ensure compliance with all licensing, health, and labour regulations

Report to owners and provide operational recommendations

Has at least 5 years of experience in boutique or lifestyle hotel management, preferably with hotel opening experience

Is confident leading a project from planning to execution across departments

Has strong team leadership, communication, and training skills

Understands how to build culture and systems

Can balance structure and flexibility in a startup-like resort opening phase

Has a proactive, solution-oriented mindset and thrives in remote settings

25-37.5 million IDR per month (commensurate with experience)

Opportunity to contribute meaningfully to a pioneering resort concept

Visa sponsorship (if applicable)

Potential transition to long-term leadership role

To Apply - (VERY IMPORTANT)

To apply, please send your CV along with a short paragraph (max 200 words) explaining how you would approach the opening phase of a new boutique hotel — including setting up systems, building the team, and establishing the operational culture. We will not consider applicants who skip this requirement.

We’re especially interested in candidates who can clearly articulate their mindset and methodology for launching new operations.

We are not interested in AI responses, we would like to hear from you, so please take your time to craft a thoughtful response if you are interested.

Applications accepted until 15 July 2025

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