Hotel and Villa Manager

PT NIKI REAL ESTATE; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hospitality management company is seeking a Hotel / Villa Director to oversee operations across multiple properties in Bali. The role demands strong leadership, operational oversight, and a commitment to guest satisfaction. Ideal candidates should have at least 7 years' experience managing luxury hotels or villas, with a focus on strategic planning and compliance. The position offers flexible hours and requires relocation to Bali if not already residing there.

Qualifications

• Minimum 7–10 years of senior-level experience in luxury hotel/villa management.
• Proven track record as a General Manager in a 4- or 5-star property.
• Strong understanding of high-end service culture.

Responsibilities

• Oversee daily operations across all departments.
• Ensure exceptional guest service and satisfaction.
• Develop and implement strategic business plans.

Skills

Leadership

Communication

Crisis Management

Cultural Sensitivity

Education

Bachelor’s degree in Hospitality Management

Master’s degree or international certifications

Tools

Property Management Systems

Financial Software

Job description

Industry : Hospitality (Luxury Hotel & Villa Management)
Location : Ubud, Sanur, Nusa Dua - Bali
Employment Type : Full-Time
Reports To : Owner / Board of Directors

PT. Niki Real Estate is company focus on development and building property. Our Property is in 5 locations around Bali Island. The locations is :

1. Niki and Sarang Villa - Ubud

4. Maison Boheme by Kavian Group - Sanur

We are seeking a highly experienced, dynamic, and visionary Hotel / Villa Director to oversee the full operations and strategic direction of a luxury hotel or villa property. This leadership role is critical in maintaining the highest level of guest satisfaction, operational excellence, and brand integrity. The ideal candidate must demonstrate exceptional leadership, deep knowledge of the luxury hospitality market, and outstanding communication skills, particularly in English (spoken and written).

Key Responsibilities:

1. Strategic Leadership & Vision

Set and drive the vision, mission, and long-term objectives for the hotel/villa.

Develop and implement strategic business and operational plans aligned with the brand and owner’s vision.

Identify market trends and opportunities to maintain a competitive edge.

2. Operational Oversight

Oversee daily operations across all departments: Front Office, Housekeeping, Food & Beverage, Engineering, Spa, and Security.

Ensure smooth coordination and communication among departments to deliver a seamless guest experience.

Enforce compliance with service quality standards, SOPs, and brand guidelines.

Sustainability and Green Initiatives :
1. Incorporate sustainability practices into the villa’s operations, including energy-efficient technologies, waste reduction, and eco-friendly products.

2. Collaborate with stakeholders to implement green policies that align with modern luxury standards and environmental considerations.

Develop and control annual budgets and forecasts for revenue, expenses, and capital expenditures.

Monitor profit & loss (P&L), manage costs, and optimize resource allocation to achieve financial targets.

Analyze financial reports and implement performance improvement plans.

4. Human Resource Management

Lead, mentor, and inspire department heads and staff to maintain high morale and performance.

Create a culture of service excellence, accountability, and professionalism.

Oversee recruitment, training, performance evaluation, and career development planning.

5. Guest Experience & Reputation

Ensure exceptional guest service and satisfaction, emphasizing personalized luxury experiences.

Respond to guest feedback and resolve issues with diplomacy and efficiency.

Monitor and manage online reputation, reviews, and guest relations platforms.

6. Sales, Marketing & Brand Positioning

Collaborate with the marketing team on campaigns, digital strategy, and promotions.

Maintain high occupancy and revenue through direct bookings, OTA management, and yield strategies.

Represent the property at industry events, trade shows, and in local/regional networking circles.

Event Management :
1. Plan and oversee private events at the villa, such as weddings, corporate gatherings, and VIP parties.
2. Coordinate with external vendors (caterers, florists, decorators, entertainment, etc.) to ensure smooth execution of events.
3. Work closely with the client to customize event details, ensuring a luxury, tailor-made experience.

7. Compliance & Risk Management

Ensure property is compliant with local regulations, licenses, health & safety, and labor laws.
Ensure the villa complies with all local property management regulations, health and safety codes, and legal requirements.

Conduct regular risk assessments and emergency planning procedures.
Oversee the legal aspects of property leases, contracts with suppliers, and employee contracts.

Liaise with legal, insurance, and local authorities as necessary.
Maintain up-to-date records, licenses, insurance, and permits necessary for the villa's operation.

Qualifications & Experience Required:

Minimum 7–10 years of senior-level experience in luxury hotel/villa management.

Proven track record as a General Manager, Resort Director, or equivalent in a 4- or 5-star property.

Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree or international certifications (e.g., CHA, Cornell) is a plus.

Fluent in English (spoken and written). Other languages (e.g., Mandarin, French, Russian) are an advantage.

Strong understanding of high-end service culture and global luxury guest expectations.

Experience with property management systems (e.g., Airbnb, Agoda, Traveloka, Tiket.com, Ext), financial software, and modern tech tools.

Excellent leadership, communication, negotiation, and crisis management skills. Can manage a team.

Great understanding on Big Potential High season and Promos in every travel seasons.

Have own motorcycle, or car , Can drive it will be preferred.

Have a drive license (SIM A/C) .

Domicile on Denpasar, Bali. Living in Denpasar, Nusa Dua, Sanur, or Ubud will be preferred.

Willing to move in Bali - If Candidate it is not in Bali

Personal Attributes :

Professionalism : Must maintain a polished, professional demeanor at all times.

Flexibility : Ability to work irregular hours, including weekends, holidays, and on-call as required.

Cultural Sensitivity : Understand and respect the cultural preferences of international guests, adapting services to their specific needs.

Location: On-site at a villa or estate, with the potential for travel between multiple properties, depending on schedule.

Hours: Flexible hours required, with availability to respond to emergencies or guest needs around the clock.

Work Days : Monday - Sunday (1 day off every week)

How many years' experience do you have as a Villa Manager?