Hospitality Operations Intern — Guest Service & Standards

Keraton at The Plaza; Jakarta Utara; On-site; IDR 22,320,000 - 31,248,000; Full time

Job summary

Keraton at The Plaza in Jakarta invites applications for an Internship (Food & Beverage) to provide hands-on experience in hotel operations over six months. You will observe and participate in daily guest service procedures, learn brand standards, and support cross-functional teams in the F&B and broader operations.

The program seeks active university students in hospitality, with good English, strong communication, adaptability, and a genuine passion for hospitality to grow with the brand.

Qualifications

• Education: active University student in hospitality/related field
• Language: good working knowledge of English and local language advantage
• Experience: relevant internship & work experience in hotel or hospitality operations is an advantage
• Skills: strong communication & interpersonal skills, creative problem-solving, and cultural awareness
• Personal Attribute: passionate about hospitality, high adaptability & resilience, curious about global hospitality trend

Responsibilities

• Gain hands-on experience in hotel operations and guest service excellence
• Learn and adhere to brand standards and daily operational procedures
• Collaborate cross-functionally within various operational departments during the internship

Skills

Communication

Interpersonal skills

Creativity

Cultural awareness

Education

Active university student (hospitality)

Job description

Keraton at The Plaza in Jakarta invites applications for an Internship (Food & Beverage) to provide hands-on experience in hotel operations over six months. You will observe and participate in daily guest service procedures, learn brand standards, and support cross-functional teams in the F&B and broader operations.

The program seeks active university students in hospitality, with good English, strong communication, adaptability, and a genuine passion for hospitality to grow with the brand.