HOSPITAL REPRESENTATIVE

Hospital Lam Wah Ee; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare provider in Medan is seeking a dedicated Hospital Representative to connect with the community. This role involves managing patient inquiries, coordinating appointments, and ensuring a high level of service. Candidates should possess strong communication and organizational skills to enhance patient satisfaction and streamline operations.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in office equipment and computer applications.

Responsibilities

• Greet and welcome patients, visitors, and staff.
• Manage office operations and direct calls.
• Schedule and coordinate patient appointments.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Customer service

Tools

Microsoft Office

Job description

Hospital Lam Wah Ee is looking for a committed and professional Hospital Representative to serve as the primary liaison between our hospital and the community in Medan, North Sumatra. This role is essential in maintaining strong relationships with patients, their families, referring doctors, and other stakeholders.

As a Hospital Representative, you will act as the face of Hospital Lam Wah Ee, ensuring high-quality service and support are delivered consistently. Your key responsibilities will include managing inquiries, facilitating communication, supporting patient referrals, and promoting hospital services in the region.

What You’ll Be Doing

Greet and welcome patients, visitors, and staff in a friendly, professional, and respectful manner.

Provide accurate information and assistance related to hospital policies, procedures, and available services.

Manage the office operations, including answering and directing incoming phone calls effectively.

Schedule and coordinate patient appointments, meetings, and other logistical activities as required.

Maintain and update patient records, appointment logs, and other essential administrative documents.

Support travel arrangements, including the booking of flights, accommodations, and transportation for patients.

Address and resolve concerns proactively to ensure a high level of patient and visitor satisfaction.

Work collaboratively with clinical, administrative, and support teams to ensure smooth, seamless patient care and service delivery.

What we're looking for

Excellent interpersonal and communication skills, with the ability to engage effectively with individuals from diverse backgrounds.

Strong organizational and multitasking abilities, capable of prioritizing tasks and working efficiently in a dynamic environment.

Proficiency in office equipment and computer applications, including Microsoft Office (Word, Excel, Outlook, PowerPoint).

High attention to detail and a strong commitment to delivering exceptional customer service at all times.

About us

Hospital Lam Wah Ee is a not-for-profit organization in Penang , Malaysia. We are committed to delivering high-quality, compassionate, and patient-centered care to our community. With a team of experienced medical professionals and state-of-the-art facilities, we strive to be the preferred healthcare destination for our patients.

If you are interested in this exciting opportunity, please apply now to join our growing team.

Fully equipped with the latest in medical technology, Hospital Lam Wah Ee is a not-for-profit organization committed to the well-being of its patients and the community.

With an eye for talent and a heart for those who can make a difference, we are looking for people who are dedicated to giving their best. If you want to change lives for the better, we will be interested to hear from you.

Fully equipped with the latest in medical technology, Hospital Lam Wah Ee is a not-for-profit organization committed to the well-being of its patients and the community.

With an eye for talent and a heart for those who can make a difference, we are looking for people who are dedicated to giving their best. If you want to change lives for the better, we will be interested to hear from you.