Hospital Quality, Safety & Risk Lead

Siloam Hospitals Group; Jambi; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Siloam Hospitals Group in Indonesia seeks a qualified Hospital Quality Improvement and Patient Safety (PMKP) supervisor to oversee the PMKP program across divisions, ensuring policy compliance and effective risk management. You will lead QA/QI activities and training for staff, driving continuous improvement in patient safety and service quality.

The role requires a Diploma (D3) in Health Professions with at least 3 years of supervisory clinical experience, preferably within a hospital setting.

Qualifications

• Diploma (D3) in Health Professions.
• Minimum 3 years of clinical work experience at shift supervisor level or head nurse.
• Experience in hospitals with multiple departments and policies.
• Experience supervising clinical service delivery in nursing/medical support.
• Familiarity with risk management and incident reporting processes.

Responsibilities

• Oversee the PMKP program (quality improvement, patient safety, risk management) across all hospital divisions.
• Conduct audits of clinical and non-clinical services per accreditation standards and hospital policies.
• Collect, validate, and analyze quality indicators hospital-wide.
• Manage hospital documents from creation to distribution and update.
• Grade incident reports, assign owners, and follow escalation in line with risk levels.
• Perform Failure Mode & Effects Analysis (FMEA) in at least one clinical process per year.
• Administer the Hospital Quality Management System (Medblaze) including modules and user access.
• Act as SME and train staff on quality improvement, patient safety, and risk management.
• Assist QR head in preparing reports for directors, QR committee, and accreditation bodies.
• Prepare for internal accreditation self-assessments and report outcomes.

Skills

Quality Improvement

Patient Safety

Risk Management

Education

Diploma (D3) Degree from Health Professional

3+ years clinical work experience at shift supervisor level

Hospital experience and understanding of multiple departments

Experience supervising clinical service delivery

Familiarity with risk management and incident reporting

Job description

Siloam Hospitals Group in Indonesia seeks a qualified Hospital Quality Improvement and Patient Safety (PMKP) supervisor to oversee the PMKP program across divisions, ensuring policy compliance and effective risk management. You will lead QA/QI activities and training for staff, driving continuous improvement in patient safety and service quality.

The role requires a Diploma (D3) in Health Professions with at least 3 years of supervisory clinical experience, preferably within a hospital setting.