Hilton Garden Inn Nusa Dua - Front Desk Supervisor

Hilton Worldwide, Inc.; Maja; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Join a leading global hospitality company as a Front Desk Supervisor, where you will play a crucial role in shaping the first impressions of guests. This dynamic position involves overseeing front office operations, ensuring exceptional service, and leading a dedicated team. Your skills in sales, communication, and organization will be key in creating memorable experiences for guests. If you're passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you. Be part of a team that values excellence and guest satisfaction in a vibrant setting.

Qualifications

• Experience in front office operations within hospitality or retail.
• Strong communication and organizational skills are essential.

Responsibilities

• Supervise front desk operations to ensure high standards.
• Manage guest requests and complaints promptly and effectively.
• Train and monitor team performance to maximize guest satisfaction.

Skills

Front Office experience

Sales capabilities

Supervisory skills

Inter-personal skills

Communication skills

Organizational skills

Customer service

Education

Supervisory/management certificate/diploma or degree

Job description

Job Description

Job Number:

Hilton Garden Inn Nusa Dua - Front Desk Supervisor (HOT0BFK2)

Work Locations:

Hilton Garden Inn Bali Nusa Dua Jl. Pratama No.57A, Benoa, Kec. Kuta Sel., Kabupaten Badung Bali 80361

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP guests in the hotel that day
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing programs
• Manage guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and