Hilton Garden Inn Nusa Dua - Front Desk Supervisor

Hilton Worldwide, Inc.; Benoa; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Hilton Worldwide, Inc. seeks a Front Desk Supervisor for its Hilton Garden Inn Bali Nusa Dua. This role encompasses overseeing front office operations, ensuring exceptional guest experiences, and leading a team to maintain high service standards. The ideal candidate will possess strong sales acumen, excellent communication abilities, and a dedication to guest satisfaction.

Qualifications

• Experience in front office operations in hotel or leisure.
• Calm and organized work ethic.
• Passion for exceptional guest service.

Responsibilities

• Supervise front desk operations during assigned shift.
• Manage guest requests, inquiries, and complaints.
• Maximize sales through up-selling strategies.

Skills

Sales capabilities

Inter-personal skills

Communication skills

Organizational skills

Customer service

Education

Supervisory/management certificate/diploma or degree

Job description

Job Description

Job Number:

Hilton Garden Inn Nusa Dua - Front Desk Supervisor (

Job Number:

HOT0BFK2 )

Work Locations

Work Locations

: Hilton Garden Inn Bali Nusa Dua Jl. Pratama No.57A, Benoa, Kec. Kut a Sel., Kabupaten Badung Bali 80361

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office