Hilton Garden Inn Bali Nusa Dua - Outlet Attendant

Hilton Worldwide, Inc.; Benoa; On-site; USD 5.000 - 8.000; Full time

Job summary

A leading hospitality company seeks an Outlet Attendant to provide exceptional food and beverage service at their Bali location. The successful candidate will ensure guest satisfaction through high standards of service, effective communication, and a friendly demeanor. A background in hospitality with flexible working hours is essential for this role.

Qualifications

• 1-2 years in a managerial role in a 4/5-star hotel.
• Good command of English.
• Basic knowledge of food and beverage service.

Responsibilities

• Maintain high customer service focus.
• Greet guests with a smile and provide assistance.
• Know the food and beverage menu and dietary requirements.

Skills

Customer Service

Teamwork

Communication

Flexibility

Education

Senior High School education

Hospitality-related qualification

Job description

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Job Description

Job Number:

HOT0BFK7

Work Locations

Hilton Garden Inn Bali Nusa Dua - Jl. Pratama No.57A, Benoa, Kec. Kuta Sel., Kabupaten Badung Bali 80361

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Outlet Attendant is responsible for the efficient and professional service of food and beverages, ensuring guests receive the highest quality service in accordance with the standards, policies, and procedures of the hotel and Hilton.

What will I be doing?

As the Outlet Attendant, you will perform the following tasks to the highest standards:

1. Maintain high customer service focus by approaching your job with the customers always in mind.
2. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3. Contribute ideas and suggestions to enhance operational/environmental procedures in the hotel.
4. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
5. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6. Confidently know the food and beverage menu contents and explain them in detail to guests.
7. Understand dietary requirements and offer appropriate suggestions.
8. Complete checklists on product knowledge.
9. Make suggestions on the menu that might suit guests of different nationalities.
10. Familiarize with menu items of all other outlets to recommend guests to other outlets.
11. Confidently know opening hours of all restaurants and hotel outlets.
12. Able to recommend other restaurants and city attractions to hotel guests.
13. Complete the checklist on preparing the restaurant for service.
14. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
15. Ask all guests if they would prefer smoking or non-smoking tables and escort them to the table.
16. Follow up on any guest questions or queries immediately and check with your Manager if you don’t have the answers.
17. Ensure that all service procedures are carried out to the standards required.
18. Make sure all areas are cleaned and maintained in accordance with operating procedures.
19. Take personal responsibility for the service experience of all guests in your designated area.
20. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
21. Give guest service the highest priority.
22. Avoid offensive or impolite language.
23. Report any accidents/incidents to the Supervisor/Manager.
24. Carry out any other reasonable duties and responsibilities as assigned.
25. The Management reserves the right to make changes to this job description at its sole discretion and without prior notice.

What are we looking for?

An Outlet Attendant working for Hilton brands is always representing our guests and collaborating with other team members. To succeed, you should maintain the following attitude, behaviors, skills, and values:

• Senior High School education or hospitality-related qualification.
• 1-2 years in a managerial role in a 4/5-star hotel.
• Good command of English to meet business needs.
• Motivated, enthusiastic, and eager to learn.
• Flexible and responsive to changing requirements.
• High team focus, cooperative and supportive.
• Basic knowledge of food and beverage service, including alcoholic beverages.
• Ability to remember and promote menu items.
• Outgoing personality and open-mindedness.
• Willing to work long hours with a positive attitude.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide. Our team members are at the heart of this mission!