Hilton Bali Resort - Assistant Laundry Manager

Hilton Worldwide, Inc.; Benoa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hospitality company is looking for an Assistant Laundry Manager to oversee laundry operations at their Bali location. The role involves managing training, ensuring high-quality laundry standards, and coordinating team activities. Applicants should have at least 2 years of relevant experience in a 5-star hotel and possess strong communication and organizational skills.

Qualifications

• Minimum 2 years of experience in the same position in a 5-star hotel.
• Professional knowledge of laundry operations including washing and dry-cleaning.
• Able to maintain excellent relations with team members.

Responsibilities

• Manage laundry training and quality monitoring of laundry.
• Ensure items are cleaned and returned in immaculate condition.
• Plan work and production schedules according to requirements.

Skills

Communication skills

Organizational skills

Coordination skills

Team spirit

Ability to work under pressure

Education

High School degree

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Hilton Bali Resort - Assistant Laundry Manager (HOT0C0DE)

The Assistant Laundry Manager manages laundry operations and machinery facilities in line with Hilton policies and procedures.

Work location: Hilton Bali Resort, Jalan Raya Nusa Dua Selatan, Bali 80361, Indonesia

Responsibilities

• Manage laundry training, assign work, and monitor the quality and quantity of the laundry.
• Responsible for the operation of the laundry department during your shift.
• Ensure that all items are laundered and dry-cleaned to the highest standard achievable and returned to guests or staff in immaculate condition.
• Inspect the entire area, ensuring productive methods and procedures are used.
• Report progress and practices to the Laundry Manager.
• Confer with maintenance mechanics regarding repairs and replacement problems.
• Plan work and production schedules to meet housekeeping and food and beverage requirements.
• Train team members according to established procedures, conducting training meetings to discuss problems and future plans, disseminating information and assignments.
• Manage and investigate all complaints regarding customers’ damaged clothing and propose relevant solutions.
• Hold department briefings, keeping team members informed of new methods and management instructions.
• Consult with supply agents on newly invented chemicals for dry cleaning and laundry for best results.
• Handle chemicals carefully to avoid accidents.
• Establish production standard records and training techniques.
• Ensure all reporting and servicing deadlines are met in a timely manner.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Ensure that all team members understand and adhere to the hotel’s team member rules and regulations.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

• Possess a High School degree.
• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Good communication, organization and coordination skills.
• Possess good team spirit.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressure.
• Proficient in Microsoft Word and Excel, preferred.
• Possess professional knowledge of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing, clothing materials and laundry machine operation.

What is it like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.