Helpdesk IT Yogyakarta

PT Agrinesia Raya; Sleman; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in technical support is seeking a Helpdesk Staff to provide assistance and resolve technical issues for users. The ideal candidate will be a fresh graduate or have at least one year of experience, demonstrating strong troubleshooting skills and a proactive mindset. This role requires excellent customer service and the ability to work flexible hours, including overtime and holidays.

Qualifications

• Fresh Graduate (S1) or Min. 1 Year experience as Helpdesk Staff (for non S1).
• Familiar with network and windows troubleshooting.
• Willing to work overtime and on national holiday.

Responsibilities

• Respond to requests for technical assistance via phone, email, chat, or in person.
• Diagnose and resolve technical hardware and software issues.
• Provide excellent customer service by ensuring users feel supported.

Skills

Troubleshooting

Customer Service

Proactive Mindset

Education

S1 Degree or equivalent experience

Job description

Responsibility

• Respond to requests for technical assistance via phone, email, chat, or in person
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues
• Provide excellent customer service by ensuring users feel supported and listened to
• Follow up with users to ensure issues have been resolved satisfactorily
  
  

Qualification

• Fresh Graduate (S1) or Min. 1 Year experience as Helpdesk Staff (for non S1)
• Familiar with network and windows troubleshooting
• Demonstrating a proactive and solution-oriented mindset
• Willing to work overtime and on national holiday
• Have a valid driving license (SIM A or SIM C) and personal transportation.