Helpdesk IT Surabaya

Responsibility

1. Respond to requests for technical assistance via phone, email, chat, or in person.
2. Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues.
3. Provide excellent customer service by ensuring users feel supported and listened to.
4. Follow up with users to ensure issues have been resolved satisfactorily.

Qualification

1. Fresh Graduate (S1) or Min. 1 Year experience as Helpdesk Staff (for non S1).
2. Familiar with network and Windows troubleshooting.
3. Demonstrating a proactive and solution-oriented mindset.
4. Willing to work overtime and on national holidays.
5. Have a valid driving license (SIM A or SIM C) and personal transportation.