Helpdesk Engineer - IT

Shopee; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a motivated IT Support Specialist to provide technical assistance and ensure smooth operations in a dynamic environment. This role involves troubleshooting user issues, managing assets, and maintaining network infrastructure. Ideal candidates will have a passion for technology and a desire to contribute to impactful IT solutions. Join a fast-paced team where your skills will help shape the future of technology support in a vibrant office setting.

Qualifications

• 0-3 years of experience in IT support preferred.
• Basic knowledge of computer hardware and software.

Responsibilities

• Provide technical support to end users and troubleshoot application issues.
• Maintain office network infrastructure and IT security.

Skills

Fluent English

Analytical Skills

Troubleshooting Skills

Interpersonal Skills

Education

Bachelor of Computer Science

Bachelor of Information Technology

Tools

Windows OS

macOS

Antivirus Tools

Job description

Job Description

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
  
  

Requirements

• Fluent English is a must
• Bachelor of Computer Sciences, Information Technology or related field.
• Has 0-3 Years of Experience in related field is preferred.
• Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Placement of this role will be in our JKT office