Helpdesk Engineer - IT

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 406.967.000 - 569.755.000; Full time

Job summary

A leading e-commerce platform in Jakarta is seeking an experienced IT Service Delivery Support professional. The candidate will provide technical support, troubleshoot issues, and manage IT infrastructure in a fast-paced environment. Successful applicants should have 3-4 years of experience, a background in IT, and demonstrate strong analytical and troubleshooting skills.

Qualifications

• Minimum 3-4 years experience in IT Service Delivery/Support.
• Basic knowledge of computer hardware and software.
• Enthusiastic and willing to learn in a fast-paced environment.

Responsibilities

• Provide day-to-day technical support to end users.
• Troubleshoot and resolve end user application issues.
• Maintain and monitor office network infrastructure.

Skills

Fluent English

Analytical skills

Troubleshooting skills

Interpersonal skills

Education

Graduated in Computer Sciences or related field

Tools

Windows

macOS

Job description

Job Description

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
• Involved internal initiative project and site visit
  
  

Requirements

• Fluent English is a must
• Has experience as IT Service Delivery/Support minimum 3-4 years especially Warehouse/Logistic environment
• Graduated in Computer Sciences, Information Technology or related field is preferred
• Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Willing to fully WFO from Bogor Office/Warehouse.