Head, User Experience & Growth

Business Strategy; Daerah Khusus Ibukota Jakarta; On-site; USD 40.000 - 60.000; Full time

Job summary

A leading company in the tech industry seeks a strategic leader to enhance user growth across Indonesia. This pivotal role involves developing comprehensive plans, analyzing consumer behavior, and driving initiatives to optimize user journeys on their platform.

Qualifications

• Proven experience in driving user growth initiatives.
• Strong analytical skills to interpret data insights.
• Experience in leading cross-functional projects.

Responsibilities

• Develop and implement strategies to improve user growth metrics.
• Analyze market trends and consumer behavior.
• Lead execution of strategic initiatives and collaborate with teams.

Skills

Data analysis

Strategic planning

Cross-functional leadership

Market analysis

Innovation

Job description

Grab's Demand team (in which the User Experience & Growth team sits) is the heartbeat of our organization, flexing its resilience and creativity to catalyze the company's consistent growth. We draw strength from our profound understanding of our customers' needs, and utilize this knowledge to tailor consumer journeys, promotions and services that cater incredibly well to them.

From recommending delectable dishes tailored to our consumers' unique preferences, to offering promotions that are beneficial for our merchants, our team charts the growth path. Being a data-driven unit, we masterfully leverage information to yield actionable insights. Coupled with innovative marketing solutions, we aim to not only meet but anticipate and surpass our customers' expectations.

Get to Know the Role

This position is not just a role, but a unique opportunity to make an impact. Stationed primarily at Grab's Jakarta Office, the successful appointee will play a fundamental role in driving national user growth initiatives and strategies across the entire breadth of Indonesia. Responsibilities for this role aren't confined to strategizing. They also encompass ensuring the immaculate end-to-end execution of these strategies. Thus, offering a substantial platform to translate innovative ideas into action, and making a real difference in the user journey on our platform. In this pivotal role, you will be responsible for shaping the strategic direction of Grab's user operations in Indonesia, driving growth, and enhancing our market position. You will reporting to Head of Demand Deliveries and Mobility and based in Jakarta office.

The Critical Tasks You Will Perform

• Develop and implement comprehensive strategic plans to improve user growth metrics and enhance user journeys on our platform in Indonesia
• Analyze market trends, consumer behavior, and competitive landscape to identify opportunities and threats
• Lead cross-functional teams in executing strategic initiatives and projects
• Collaborate with regional and territory teams to align local strategies with overall company objectives
• Conduct regular performance reviews and optimize operations based on data-driven insights
• Present strategic recommendations and performance reports to senior leadership
• Foster innovation and continuous improvement within the Grab Indonesia team

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