Head of Service Station

PT Daikin Airconditioning Indonesia; Padang; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading air conditioning company in Padang is seeking a qualified individual to manage after sales service activities. Responsibilities include supervising service quality, monitoring staff performance, and executing strategic plans to enhance customer satisfaction. Applicants should have at least 2 years of experience in a related field, strong leadership skills, and proficiency in Microsoft Excel.

Qualifications

• 2 years of working experience in related field required.
• Proven ability to manage after sales service operational plans.
• Wide knowledge in air conditioning installation and service.

Responsibilities

• Manage after sales service activities and strategic planning.
• Supervise quality of installation, maintenance, and service.
• Monitor performance of after sales service staff in Padang.

Skills

Communication skills

Leadership

Problem solving

Microsoft Excel proficiency

Job description

Have 2 years working experience in the related field is required for this position

Have proven ability to manage after sales service operational strategic plan

Have a wide knowledge in air conditioning installation, maintenance, trouble shoot and service

Good in communication, leadership, and problem solving thinking

Proficient in operating Microsoft Office (especially Microsoft excel)

Placement in Padang

Job Description :

Responsible to manage after sales service activities and make strategic plan to increase customer satisfaction rate.

Responsible to supervised the quality of installation, maintenance, and service

Monitoring performance of after sales service staff in Padang

Responsible to analyze the problem in after sales service department and provide the solution

Prepared timely and accurate management report due after sales service management

Organize technical training activities both internal training or external training activities

Maintain the good name of the company and Achieve the targets every months