Head of Sales Operations

PT Electrolux Indonesia; Daerah Khusus Ibukota Jakarta; On-site; USD 50.000 - 80.000; Full time

Job summary

PT Electrolux Indonesia is seeking a Sales Operations Manager to lead operations across Indonesia. This role involves strategic planning and demand management to support the company's objectives, emphasizing leadership, continuous improvement, and the ability to thrive in a matrix organization.

Benefits

Health and safety initiatives

Qualifications

• Strong knowledge of supply chain and logistics.
• Ability to influence in matrix organizations.
• Experience in driving profitable sales growth.

Responsibilities

• Develop and prepare sales and demand forecasting.
• Lead Integrated Business Planning (IBP) to optimize forecasting.
• Drive continuous improvement in demand planning and order processes.

Skills

Negotiation

Communication

Data Analysis

Strategic Thinking

Job description

As the Sales Operations Manager, you will be a member of the Leadership team and will own the overall strategy for managing Sales Operations across Indonesia. Leading a dynamic leadership team, you will be responsible for demand and supply planning, order management, and customer service that support the business strategy, objectives, and budgets. This role is instrumental in driving data-driven strategy and would be a key contributor to our Sales transformation journey.

A Typical Day

1. Develop and prepare sales & demand forecasting and strategic planning within the sales organization, establishing high levels of quality, accuracy, and consistency.
2. Coordinate and facilitate the monthly S&OP meetings to achieve demand plan consensus, including new product introductions, product sales, marketing activities, as well as supply plan balance and constraints/gaps.
3. Lead Integrated Business Planning (IBP) to optimize demand forecasting and supply planning, promoting innovative thinking and collaboration.
4. Measure, control, and improve S&OP plan accuracy through defined metrics.
5. Propose and define key metrics of S&OP, track benefits, and lead development of planning strategies, managing supply plans, product availability, and inventory levels to fulfill sales demand and customer service metrics while controlling costs.
6. Create and drive continuous improvement in demand planning, S&OP, customer service, and order processes.
7. Develop strategies to optimize supply chain and demand allocation efficiency to support business objectives.
8. Lead resolution of key supply-demand/service-cost issues.
9. Motivate and develop a high-performing team.
10. Identify process improvements to enhance inventory management and improve Net Working Capital.
11. Collaborate with Sales Leadership to identify business risks, escalate issues, and influence stakeholders for effective decision-making.

Who You Are

• You have fundamental knowledge of the entire supply chain and logistics, recognizing the interrelationships between stakeholders and functions.
• You are an innovative thinker with strong negotiation and communication skills.
• You are data-driven and enjoy analyzing metrics for decision-making.
• You thrive in a matrix organization with the ability to influence across functions, levels, and geographies.
• You possess a balance of strategic and operational thinking.
• You are commercially savvy and financially knowledgeable, with a keen interest in driving profitable sales growth.
• You demonstrate learning agility and the ability to embrace and lead change.

Keeping you Healthy and Safe

We want you to return home in better shape than when you started. Please follow these steps:

• Take reasonable care for your health and safety.
• Ensure your actions do not affect the health and safety of others.
• Report incidents and hazards.
• Follow policies and procedures.
• Attend safety training sessions.

Industry: Consumer Electronics Manufacturing, Employees: 51-100

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