Head of Public Affairs

Gotogroup; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

GoTo Group is seeking a Head of Public Affairs to lead external positioning, media strategy, and regulatory engagement across Indonesia and Southeast Asia. You will translate policy matters for government and public sector and manage crisis communications, safeguarding GoTo's standing with regulators.

You will build relationships with DPR members and staff, coordinate with legal and executive leadership, and advocate GoTo's positions in hearings, consultations, and forums.

Qualifications

• 15+ years of progressive experience in public affairs, government relations, corporate communications, or strategic advocacy, including 8+ years in a senior leadership role at a tech platform, multinational corporation, or top-tier public affairs/GR agency.

Responsibilities

• Lead GoTo's external positioning, media strategy, and parliamentary/regulatory engagement across policy platforms.
• Translate complex regulatory and policy matters into clear government-facing positioning and manage high-stakes issue responses and crisis communications.
• Build and manage relationships with DPR members and staff and represent GoTo in hearings and legislative forums.
• Develop relationships with industry associations, think tanks, and coalitions to advance policy positioning; advocate GoTo's industry standing.
• Design and lead proactive advocacy and positioning aligned with regulatory priorities; prepare executives for parliamentary hearings and major media engagements.
• Monitor political and policy sentiment to advise leadership on risks and opportunities in Indonesia and the region.

Skills

Public affairs

Government relations

Media relations

Crisis communications

Policy advocacy

Stakeholder management

Regulatory engagement

Multilingual communications

Job description

About the Role

As Head of Public Affairs, you will lead GoTo's external positioning, media strategy, and parliamentary and regulatory-facing engagement across key policy and industry platforms. Reporting to the Chief of Public Affairs, Policy & Government Relations, you will bridge the gap between regulatory goals, legislative engagement, media strategy, and public sentiment, building GoTo's narrative, relationships, and reputation as a trusted tech leader in Indonesia and Southeast Asia.

Lead GoTo's media and narrative strategy targeted at regulators, policymakers, and the policy-facing press. Translate complex regulatory, legislative, and policy matters into clear positioning for government bodies and public sector stakeholders; manage high-stakes issue response and crisis communications on policy- and regulatory-origin matters, including risks emerging from digital and social channels, to protect GoTo's standing with government and regulatory stakeholders.

Build and manage GoTo's relationships with parliamentary members and staff (DPR), lead engagement on relevant legislative processes, and represent GoTo's positions in hearings, consultations, and legislative forums, in close coordination with the broader policy team on substantive regulatory strategy.

Build and leverage relationships with industry associations, business councils, think tanks, and coalitions (e.g., ASEAN, APEC, tech/e-commerce groups) relevant to policy and regulatory positioning. Advancing GoTo's industry standing and economic/social impact narrative within these forums.

Design and lead proactive advocacy and positioning efforts aligned with regulatory and legislative priorities; prepare executives for parliamentary hearings, high-profile media engagements, keynotes, and panels.

Monitor political, legislative, societal, and digital sentiment trends in Indonesia and the region to advise leadership on emerging communications and narrative risks and opportunities tied to policy and regulatory developments.

Collaborate closely with Legal, Corporate Communications/Affairs, and executive leadership during any policy- or parliamentary-driven public moment, ensuring narrative and legislative positions move together.

• 15+ years of progressive experience in public affairs, government relations, corporate communications, or strategic advocacy, with 8+ years in a senior leadership role at a tech platform, multinational corporation, or top-tier public affairs/GR agency.


• Demonstrated current relationships with Indonesian parliamentary (DPR) members and staff and a track record of engagement on legislative processes affecting a regulated industry.


• Fluent in Bahasa Indonesia and English, with deep understanding of Indonesia's political, legislative, and media landscape.


• Demonstrated tier-1 media relationships (national and international) and a track record of managing high-stakes media and crisis communications.


• Proven experience representing corporate interests in industry associations, coalitions, or cross-industry forums.


• Strong track record managing complex internal cross-functional dynamics (legal, communications, executive office) under time pressure.


• Exceptional narrative and communication skills, able to translate legislative and regulatory substance for public, political, and media audiences.

About the Team

Our Public Policy and Government Relations Team is a dynamic group of over 20 professionals dedicated to addressing the regulatory landscape across diverse sectors such as Transportation, Food, and Groceries. We excel in forging strategic partnerships with government entities and navigating regulatory hurdles. How do we succeed? Through crafting top-tier engagement strategies and developing policy solutions that are supported by comprehensive analysis, research, and data.

We pride ourselves on being a close-knit team—truly a second family to each other. When you join us, you can count on our full support to help you integrate and perform with confidence from day one. We believe wholeheartedly in the power of teamwork, fostering a collaborative environment where both professional insights and personal interests are shared openly during our daily calls.

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.