Head of Operations for Digital Media

Leet Media; Jakarta Selatan; On-site; IDR 180,000,000 - 250,000,000; Full time

Job summary

Leet Media is seeking an experienced Head of Operations to oversee and improve operational efficiencies. The role involves designing operational policies, managing daily office activities, and ensuring customer retention.

Ideal candidates will have 3 years in a leadership capacity with a strong understanding of business functions. A BSc/BA in Business or Computer Science is required.

Qualifications

• 3 years of experience as Head of Operations or in a similar leadership role.
• Familiarity with HR, office management, finance, supply chain, and IT.
• Good with numbers and financial planning.

Responsibilities

• Design operation policies and formulate business strategy.
• Handle day-to-day office operations.
• Coordinate customer service operations.

Skills

Leadership Skills

Data Analytics

Financial Planning

Communication Skills

Problem-Solving

Education

BSc/BA in Business or Computer Science

Job description

Responsibilities

• Design operation policies and formulate business strategy with the Executive team that align with overall company strategy
• Handle day to day office operations
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with Indonesian laws
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Report on operational performance and suggest improvements

Qualifications

• 3 years of work experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, office management, finance, supply chain and IT
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind and problem-solving aptitude
• BSc/BA in Business, Computer Science or other relevant field