Head of Operation Mobile Banking

Location: Central Jakarta
Industry: Banking - BPR Bank
Level: Director

We are looking for a Head of Mobile Banking Operations to lead and drive the bank’s digital transformation. You will be responsible for managing all mobile banking operations and leading the transition from traditional banking services to seamless digital experiences.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Business Administration, Finance, or a related field.
• Minimum 7 years of relevant experience in banking, financial services & technology, or consulting. Domain knowledge in banking or financial technology is a must.
• Holding a minimum Risk Management Certification Level 3 is highly preferred.
• Proven track record of successfully launching and managing digital products that drive customer engagement and business growth.
• Strong understanding of digital banking trends, technologies, and regulatory requirements.
• Experience in BPR (Bank Perkreditan Rakyat) will be a strong advantage.
• Excellent leadership skills with the ability to work and communicate cross-functionally, collaborate, and influence as a leader.

Responsibilities:

• Lead and manage the end-to-end mobile banking operations, from strategy to execution.
• Drive the digital migration of banking services, ensuring smooth transitions and optimal customer experience.
• Oversee the design, development, and enhancement of mobile banking products and services.
• Identify key digital capabilities and recommend strategies to accelerate the bank’s digital transformation.
• Manage project budgets, vendor negotiations, and ensure cost efficiency.
• Review and monitor vendor agreements and operational expenses related to mobile banking.