Head of Operation & Facility

KYZN For Life; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading hospitality company in Jakarta Utara is seeking an experienced Operations Manager to enhance performance and guest satisfaction across its venues. Responsibilities include overseeing maintenance, procurement, and resource management. Candidates should have over 8 years of operations management experience, preferably in the hospitality sector, and strong leadership skills. This role requires a Bachelor's degree in a relevant field and a passion for sports and wellness.

Qualifications

• 8+ years of experience in operations management within the hospitality industry.
• Proven track record in managing multi-sport facilities, fitness centers, or hotels.
• Ability to coordinate with external vendors and contractors.

Responsibilities

• Develop and implement operational strategies to optimise performance.
• Manage facility-related functions, including maintenance and cleanliness.
• Oversee procurement, inventory management, and cost control.

Skills

Problem-solving

Decision-making

Project management

Interpersonal skills

Financial acumen

Customer service

Data analytics

Adaptability

Education

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Tools

Facility management software

Microsoft Office Suite

Job description

Developing and implementing comprehensive operational strategies to optimise performance and guest satisfaction across our hospitality venues

Managing all facility-related functions, including maintenance, repairs, renovations, and upgrades to maintain high standards of cleanliness and functionality

Overseeing procurement, inventory management, and cost control procedures to ensure efficient resource utilisation

Collaborating with cross-functional teams to identify and address operational challenges, implementing effective solutions

Monitoring key performance indicators and metrics, and providing insightful reports to senior management

Fostering a positive, customer-centric culture and leading, motivating, and developing a high-performing operations team

Ensuring compliance with all relevant industry regulations, health and safety guidelines, and company policies.

What we're looking for

Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, or related field.

8+ years of extensive experience in operations management within the hospitality industry

Proven track record in managing multi-sport facilities, fitness centers, hotels, or recreational complexes.

Exceptional problem-solving, decision-making, and project management skills

Excellent interpersonal and communication abilities, with a focus on collaboration and customer service

Strong financial acumen and budgeting skills to drive cost-effective operations

Proficient in utilising data and analytics to drive informed decision-making

Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment

Proficient in facility management software, scheduling systems, and Microsoft Office Suite.

Ability to coordinate with external vendors, contractors, and sports associations.

Strong communication skills in English; additional languages are an advantage.

Personal Attributes

Dynamic, energetic, and passionate about sports and wellness.

Committed to a healthy lifestyle and able to inspire staff, athletes, and members to adopt wellness values.

Goal-oriented with a proactive and hands-on approach to operations.

Flexible and adaptable to fast-paced environments.

High level of integrity, professionalism, and accountability.