Head of Maintanance

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 446,400,000 - 781,200,000; Full time

Job summary

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a Head of Maintenance to lead the upkeep of all managed properties and to oversee vendor relationships, ensuring timely and high-quality work across a diverse portfolio.

You will design preventive maintenance programs, set standards, and coordinate with Operations and Guest Support to minimize disruption while expanding in-house service capabilities.

Responsibilities

• Oversee maintenance and upkeep of all properties.
• Manage vendors and ensure timely, high-quality work.
• Coordinate with internal teams to minimize guest and owner disruptions.
• Design and implement preventive maintenance framework across properties.
• Establish checklists, schedules, and tracking for maintenance tasks.
• Monitor and report on maintenance outcomes and cost efficiency.
• Collaborate with Operations, Guest Support, and Projects teams to address issues swiftly.
• Provide guidance to Area Managers and Villa Managers on complex maintenance cases.

Job description

The Head of Maintenance is responsible for overseeing the maintenance and upkeep of all properties under the company’s management. This role involves sourcing and managing vendors, ensuring timely and high-quality completion of maintenance projects, and coordinating with internal teams to minimize disruptions to guests and property owners.

Key Responsibilities :

Strategic Leadership

Set ambitious yet realistic targets for both engineering hours and the projects team to support company growth.

Identify and pursue opportunities to expand in-house service capabilities, minimizing reliance on external contractors.

Work in close collaboration with the Head of Operations to ensure maintenance objectives align with the broader company strategy.

Preventive Maintenance & Quality Oversight

Design and implement a robust preventive maintenance framework across all managed and newly launched properties.

Establish and enforce checklists, inspection schedules, and tracking systems to ensure consistent and timely execution.

Conduct regular preventive inspections at company-operated offices including HQ, South, and Uluwatu to maintain standards and functionality.

Ensure all maintenance and repair work meets high standards of quality, durability, cost- effectiveness, and timely delivery.

Oversee the full cycle of project execution, from scoping and planning to on-site delivery, ensuring effective quality control.

Continuously improve technical SOPs and workflows to enhance efficiency and standardization across the team.

Team Development, Operations & Coordination

Recruit, onboard, and develop engineering and project personnel to build a capable, accountable, and high-performing team.

Monitor and report on team productivity, project progress, maintenance outcomes, and cost efficiency.

Provide regular updates and KPIs to senior leadership, highlighting challenges, wins, and resource needs.

Manage resource planning, including monthly tracking of in-house maintenance tools and materials inventory.

Collaborate with Property Operations, Guest Support, and Projects teams to address property-related issues swiftly and effectively.

Offer technical support and guidance to Area Managers and Villa Managers, especially in handling complex cases.

Actively participate in leadership and department meetings to contribute to strategic planning and ensure maintenance alignment with company goal