Head of IT Infrastructure & Cybersecurity

Pengiklan Anonim; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An anonymous technology company in Jakarta Utara seeks a Head of IT Infrastructure & Cybersecurity. You will lead the IT department, manage cybersecurity initiatives, and oversee IT operations. We require significant experience in IT management and leadership, with expertise in cybersecurity and cloud services. This position offers the opportunity to shape the IT strategy of a rapidly evolving business.

Qualifications

• Minimum of 10 years of experience in IT management with focus on Infrastructure.
• Proven leadership experience for at least 5 years.
• Expertise in IT Helpdesk operations and enterprise systems management.

Responsibilities

• Develop and implement IT and cybersecurity strategy aligned with goals.
• Manage IT team for high performance and growth.
• Oversee cybersecurity framework and maintain compliance with regulations.

Skills

Leadership

Cybersecurity expertise

Project Management

Analytical skills

Excellent communication

Education

Bachelor's degree in Computer Science or related field

Master's degree or relevant certifications

Tools

AWS

Azure

Google Cloud

ISO 27001 standards

Job description

Head of IT Infrastructure & Cybersecurity

Responsible for leading our IT Infrastructure department and managing our cybersecurity strategy. This role is crucial in IT Helpdesk operations, the efficiency of our IT infrastructure, enterprise systems, and ensuring the security, integrity, and cloud services.

Key Responsibilities:

Leadership and Strategy:

Develop and implement the IT and cybersecurity strategy aligned with the company’s goals and objectives.

Lead and manage the IT team, providing guidance, training, and support to ensure high performance and professional growth.

Collaborate with senior management to align IT and cybersecurity initiatives with business needs.

Cybersecurity:

Oversee the design, implementation, and maintenance of the company's cybersecurity framework for operations in Indonesia, Malaysia, and the Philippines.

Conduct regular security assessments, vulnerability testing, and risk analysis to identify and mitigate potential threats.

Ensure compliance with industry standards, regulations, and best practices (e.g., GDPR, CCPA, ISO 27001).

Develop and implement incident response plans and manage cybersecurity incidents and breaches.

Monitor and manage security tools, systems, and protocols to protect data and IT assets.

IT Infrastructure:

Manage the company’s IT infrastructure, including servers, networks, and cloud environments.

Ensure the reliability, performance, and security.

Oversee IT operations, including software updates, hardware maintenance, and system upgrades.

IT Helpdesk:

Oversee the IT Helpdesk operations to ensure timely and effective support for all end-users.

Implement and manage Helpdesk policies, procedures, and ticketing systems.

Monitor Helpdesk performance metrics and continuously improve service quality and efficiency.

Provide training and support to Helpdesk staff to enhance their technical skills and customer service abilities.

Systems and Applications:

Manage the implementation, maintenance, and optimization of enterprise systems and applications (e.g., ERP, CRM).

Ensure the integration and compatibility of various IT systems and applications to support business processes.

Collaborate with departments to identify and address their IT needs and improve system functionalities.

IT Budget and Utilization:

Develop and manage IT budgets, forecasts, and resource allocation.

Ensure cost-effective utilization of IT resources and adherence to budget constraints.

Monitor IT expenditures and identify opportunities for cost savings and efficiency improvements.

Policy and Compliance:

Develop, implement, and enforce IT policies, procedures, and standards.

Ensure compliance with internal policies and external regulations related to IT and cybersecurity.

Conduct regular audits and assessments to ensure adherence to policies and standards.

Vendor and Stakeholder Management:

Manage relationships with external vendors, service providers, and stakeholders.

Negotiate contracts and service level agreements to ensure optimal service delivery and cost-efficiency.

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Master's degree or relevant certifications are preferred.

Experience:

Minimum of 10 years of experience in IT management, with a strong focus on IT Infrastructure, cybersecurity, cloud server management, IT Helpdesk operations, and enterprise systems. With minimum 5 years of ledaership role.

Proven track record of developing and implementing IT and cybersecurity strategies.

Extensive experience in leading and managing IT teams and projects.

Technical Skills:

Deep understanding of cybersecurity principles, technologies, and best practices.

Expertise in managing cloud services and infrastructure (e.g., AWS, Azure, Google Cloud).

Proficiency in network and system security, risk management, and incident response.

Familiarity with regulatory compliance frameworks and standards (e.g., GDPR, ISO 27001).

Strong knowledge of IT Helpdesk operations, ticketing systems, and end-user support best practices.

Experience with enterprise systems and applications (e.g., ERP, CRM) management and optimization.

Required Certifications:

Certified Information Systems Security Professional (CISSP)

Certified Information Security Manager (CISM)

Certified Cloud Security Professional (CCSP)

Certified in Risk and Information Systems Control (ISACA)

Certified ITIL 4 and Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)

ISO 27001 Lead Implementer or Auditor (preferred)

Soft Skills:

Strong leadership and team management skills.

Excellent analytical, problem-solving, and decision-making abilities.

Outstanding communication and interpersonal skills.

Ability to work effectively under pressure and manage multiple priorities.

Additional Requirements:

Ability to stay updated with the latest trends and advancements in IT and cybersecurity.

Willingness to work flexible hours and be available for on-call support as needed.

Strong project management skills with the ability to handle complex projects.

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