Head of e-Commerce

PT UNZA VITALIS (A business unit of Wipro Consumer Care); Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A consumer care company in Jakarta is seeking a Head of e-Commerce to drive strategy and performance for their online business. This role involves overseeing e-commerce operations across multiple platforms while leading a team to achieve revenue growth. The ideal candidate has significant experience in e-commerce, preferably in personal care, and must possess strong analytical and leadership skills.

Qualifications

• Minimum 8–10 years of experience in e-commerce.
• At least 3 years in a managerial or leadership role.
• Proven success in FMCG, personal care, or beauty products.

Responsibilities

• Develop and lead the end-to-end e-Commerce strategy.
• Oversee daily e-commerce activities and campaign planning.
• Drive online revenue growth and optimize digital shelf performance.
• Monitor and analyze KPIs for continuous improvement.
• Build and lead the e-commerce team.

Skills

E-commerce strategy

Data-driven decision-making

Project management

Leadership

Communication in Bahasa Indonesia

Communication in English

Analytical skills

Education

Bachelor's degree in Business, Marketing, Digital Commerce, or related field

Tools

Excel

Google Analytics

Job description

Responsibilities

Are you a digital leader with a passion for data, innovation, and growth? We’re looking for a Head of e-Commerce to drive the overall strategy, performance, and execution of our online business across platforms. This role will be critical in shaping our digital roadmap and expanding our e-commerce presence in the personal care and beauty industry.

Your Key Responsibilities

• Develop and lead the end-to-end e-Commerce strategy across marketplaces (Tokopedia, Shopee, Lazada, etc.), brand.com, and social commerce channels.
• Oversee daily operations of e-commerce activities, including campaign planning, online sales performance, digital merchandising, pricing, and inventory.
• Collaborate with internal teams (Marketing, Trade, Supply Chain, Customer Service, Finance) and external partners to ensure seamless customer experience and campaign execution.
• Drive online revenue growth, traffic, and conversion by optimizing digital shelf performance, promotional mechanics, and bundling strategy.
• Lead livestreaming, affiliate programs, and influencer collaborations as key growth drivers.
• Monitor and analyze platform data and KPIs (traffic, conversion, GMV, ROAS, etc.) to provide strategic insights and continuous improvement.
• Manage platform relationships and negotiate for visibility, campaign slots, and co-branding opportunities.
• Build and lead the e-commerce team with clear direction, coaching, and performance monitoring
  
  

Requirements

• Bachelor's degree in Business, Marketing, Digital Commerce, or related field.
• Minimum 8–10 years of experience in e-commerce, with at least 3 years in a managerial or leadership role.
• Proven success managing e-commerce operations for FMCG, personal care, or beauty products.
• Familiar with marketplace mechanics, P&L management, campaign planning, and commercial negotiation.
• Strong analytical skills and comfort with data-driven decision-making (Excel, Google Analytics, platform dashboards).
• Experience in livestream, affiliate, and social commerce strategy is a strong plus.
• Solid leadership skills, project management, and the ability to work cross-functionally in a fast-paced environment.
• Excellent communication in Bahasa Indonesia and English.