Head of Delivery and Client Operations

Talent Insider; Daerah Khusus Ibukota Jakarta; On-site; IDR 300,000,000 - 400,000,000; Full time

Job summary

An upcoming HR consultancy service is seeking a Head of Delivery and Client Operations to lead complex client engagements and drive efficiency through innovative solutions. With a focus on expanding regional presence and adapting to diverse market needs, this role requires a seasoned professional with over 15 years of delivery experience, particularly in marketing services. The ideal candidate will excel in managing client relationships and navigating structural changes, ensuring the consultancy's growth and success in a competitive landscape. If you are passionate about transforming client operations and driving impactful results, this opportunity is perfect for you.

Qualifications

• 15+ years in delivery roles with a focus on client engagement.
• Proven experience in managing complex projects and processes.

Responsibilities

• Manage increased complexity in client engagements and deliverables.
• Facilitate expansion into new markets with varying regulations.

Skills

Client Management

Project Management

Marketing Services

Process Improvement

Cross-Cultural Communication

Job description

About the job Head of Delivery and Client Operations

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Effectively managing the significantly increased average size and complexity of engagements
• Completing the evolution from a predominantly retained model to engagements with more complicated commercial arrangements including ad hoc project work, high-volume asset development, follow-up on production and even pay for performance.
• Accelerating the diffusion of offshore and automation into our client solutions as the competition and appetite for increased efficiency accelerates in the marketing services industry and as our engagements begin to resemble those of traditional digital agencies.
• Efficiently enabling the continued expansion into new countries with unique laws, regulations and customs.

Requirement

• A minimum of 15 years experience in a delivery capacity.
• 10+ years in marketing services.
• 10+ years interfacing directly with clients.
• 10+ years working in a regional capacity across markets, cultures and time-zones
• 5+ years managing through structural and/or significant process changes.
• A demonstrated history of being both process driven and result focused.