Head of Corporate Communications, Indonesia

Manulife Financial; Daerah Khusus Ibukota Jakarta; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

An established industry player is seeking a Head of Corporate Communications to lead strategic initiatives and enhance brand visibility. This role involves developing comprehensive communication strategies, managing media relations, and overseeing content creation to ensure effective messaging across various platforms. The ideal candidate will have extensive experience in the financial sector, a deep understanding of the media landscape, and a proven track record in crisis communication. Join a collaborative team that values integrity and innovation, and make a significant impact on the company's communication efforts.

Qualifications

• 10+ years of experience in communications, especially in financial marketing.
• Strong media relationships and crisis communication skills.

Responsibilities

• Develop and implement strategic communication plans for the company.
• Manage media relations and act as the company spokesperson.
• Lead content development for internal and external communications.

Skills

Communications Strategy

Media Relations

Crisis Communication

Content Development

Stakeholder Management

Education

Bachelor's Degree in Communications or related field

Job description

Head of Corporate Communications, Indonesia

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• At least 10 years of communications experience, ideally in the marketing and communications financial industry, including more than 5 years of supporting C level executives.
• Strong experience in devising and implementing creative, out of the box communications strategies that keep in trend with the evolving industry landscape.
• Deep understanding of the media landscape to devise plans that help differentiate to ultimately win and retain in a marketing context.
• Sound understanding of the media landscape in Indonesia and strong relationships with key media outlets and journalists.
• Proven experience in developing a thought leadership agenda.
• Exposure to large, complex, global organization.
• Exposure to matrix reporting lines
• Successfully delivered strong outcomes in a matrix organization with significant emphasis on collaboration, influence and persuasion.

Nice to Haves:

• Ability to build and manage relationships with the key internal stakeholders

On the job you will:

Strategic Communication

• Participate in the development and implementation of the company-wide strategic communications planning.
• Develop comprehensive communications strategies that support the overall strategic direction of the Company.
• Initiate, promote, and encourage effective internal and external communications strategies and practices at all levels of the Company.
• Assess communications programs, report findings, and recommend improvements.
• Provide expertise and share knowledge on appropriate responses to issues management.

Content Development & Thought Leadership

• Create communications strategies and formulate appropriate messaging for sensitive and confidential materials to be communicated to internal and external audiences.
• Led the creation, editorial planning, content development, and production of internal newsletters; customer newsletters; internal portal (MF Central); social media posts; human resource communications; internal communication channels.
• Led the creation and content development of Corporate Broadcasting Programs and podcasts (Do It); video marketing.
• Oversee the research and development of news releases, articles, editorials, publications, and other written communications products.
• Ensure the Management’s Thought Leadership communication, particularly the CEO Communication Cadence.
• Align internal activity through internal communication channels, encouraging and influencing positive alignment to an employee engagement score.

Media Relations

• Manage proactive and reactive media relations to obtain and shape the Company's news coverage.
• Act as the Company spokesperson and point of contact, coordinate and prepare internal subject matter experts (SME) to act as the Company's spokespeople in response to media requests.
• Oversee the development of story ideas, planning, coordination, and execution of press conferences and other media events.
• Foster strong media relations to secure positive/balanced coverage that showcases the Company's value proposition – build and manage critical media contacts locally and regionally.

Crisis Communication

• Responsible for the implementation of the Crisis Communication Plan, updates, and management of crisis communications preparedness and activity for the Company.
• Participate in the Emergency Response/Business Unit Continuity Task Team.

Corporate Reporting

• Guide messaging in the development and management of the Company's Annual Report and communication tools required for the Report to the stakeholders.
• Manage and report on media measurement statistics (including Share of Voice) with an external media monitoring service.

CSR

• Lead and ensure Share Your Humanity values implementation through the CSR program and continue the financial literacy pillars and activity in CSR programs.
• Manage and align local CSR programs with regional campaigns of diversity and inclusion and the interconnectedness with the Yayasan Manulife Peduli program.

Financial Literacy and Inclusion

• Leverage activities and communication internally and externally to sustain financial literacy and inclusion requirements from OJK.
• Manage, handle, and coordinate all programs with key stakeholders to maintain the company’s positive reputation.
• Actively participate in OJK’s financial literacy and inclusion programs.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better.
• A leadership team dedicated to your growth and success.
• A bold ambition and set of goals to be a leader in driving transformation in our industry.
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com.

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

In Office