Head of Consumer (Financial Service)

PT Mid Solusi Nusantara (MEKARI); Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading company in Indonesia's SaaS industry seeks a Head of Consumer to drive engagement and satisfaction in financial services. The role requires strategic vision, extensive experience in fintech, and the ability to lead diverse teams to enhance consumer experiences. Join us to make a significant impact in the digital transformation of businesses.

Qualifications

• Minimum 7-10 years experience in fintech or related fields.
• Proven track record of managing consumer-focused financial services.
• Experience in a leadership role.

Responsibilities

• Develop and execute strategic plans for consumer-focused financial services.
• Oversee design and implementation of consumer-centric solutions.
• Manage and mentor a team of product managers.

Skills

Data Analysis

Team Leadership

Consumer Behavior Understanding

Product Management

Education

Bachelor's Degree in Business, Finance, or Marketing

MBA or advanced degree

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

The Head of Consumer is someone who develops and implements strategies to drive consumer engagement, growth, and satisfaction of Mekari's financial services. This role requires a blend of strategic vision, operational expertise, and a deep understanding of consumer behavior in Indonesia's financial services industry. As the Head of Consumer, you will be responsible in:

Strategic Leadership:

• Develop and execute the strategic plan for consumer-focused financial services.
• Identify market opportunities and trends to drive product innovation and improvement.
• Collaborate with senior leadership to align consumer strategies with overall business goals.

Consumer Experience Management:

• Oversee the design and implementation of consumer-centric solutions and initiatives.
• Ensure exceptional user experience and satisfaction through continuous feedback loops and improvements.
• Analyze consumer feedback and usage data to inform product development and enhancements.

Market Analysis and Research:

• Conduct market research to understand consumer needs, preferences, and behaviors.
• Stay abreast of industry trends, regulatory changes, and competitive landscape.
• Utilize market insights to drive product innovation and strategic initiatives.

Team Leadership and Development:

• Manage and mentor a team of product managers, analysts, and other professionals within the consumer segment.
• Foster a collaborative and high-performance team environment.
• Set clear goals and performance metrics for team members, providing regular feedback and development opportunities.

Stakeholder Management:

• Work closely with internal stakeholders, including marketing, sales, and technology teams, to ensure alignment and integration of consumer initiatives.
• Build and maintain strong relationships with external partners, clients, and industry influencers.

Compliance and Risk Management:

• Ensure all consumer-facing products and initiatives comply with relevant regulations and industry standards.
• Proactively identify and manage risks associated with consumer products.

Requirements/Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field. An MBA or relevant advanced degree is preferred.
• Minimum of 7-10 years of experience in fintech, financial services, or related fields, with a focus on consumer products.
• Past experience in Consulting is a huge plus
• Proven track record of successfully managing and launching consumer-focused financial services.
• Experience in a leadership role, with demonstrated ability to manage and develop teams.
• Proficiency in data analysis and performance metrics.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent understanding of consumer behavior and market dynamics in the fintech space.
• Innovative mindset with a passion for leveraging technology to enhance consumer experiences.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ atbit.ly/RecruitmentFAQ-Mekari[ENG] orbit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Computer Software & Networking 1,001-5,000 employees

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

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